ppEurovision Services is currently seeking to hire a bBooking Office Manager /b to join our bGlobal Operations Team /b in Madrid (Spain). /p h3ABOUT THE ES GLOBAL OPERATIONS TEAM /h3 pThe ES Integral Operations Team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event organisers). The ES Global Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line. /p h3MAIN RESPONSIBILITIES OF THIS POSITION /h3 pThe Booking Office Manager plays a key role in the event delivery management of our clients, acting as the principal point of contact for all customers and partners booking services from ES. This position is responsible for coordinating the successful delivery of the agreed transmission services, ensuring high-quality standards are met, and responding swiftly to any incidents. The role is essential in guaranteeing outstanding value and customer service throughout the entire delivery process. /p pAs Booking Office Manager you will: /p ul liBe the first point of contact for clients and partners. /li liEnsure continuity of services and coordination of all standard broadcast solutions for sports, news and other types of events. /li liMake sure the service delivery is oriented to provide an outstanding customer experience and journey. /li liReact and respond to incidents, handling the client’s communication in a coordinated manner. /li liCoordinate with the client during outages and planned changes in the transmissions.



/li liWork in close collaboration across internal teams, elaborating reports for clients. /li liOversee the management of resources on the Eurovision Global Network and allocate resources accordingly. /li liUse ES internal resources in the most optimal manner. /li liBe accountable for the usage of external occasional resources in the most reasonable manner possible. /li liContribute proactively to improve ES client’s customer satisfaction. /li /ul h3YOUR KNOWLEDGE AND SKILLS /h3 ul liDemonstrable experience in customer service, with an excellent attitude (e.g. empathetic, adaptable, patient) and the ability to communicate effectively with customers during operations. /li li3+ years of experience in the field of broadcasting and telecommunications: specific experience in sports broadcasting or news events is a plus. /li liWork experience in the field of engineering, IT or other telecommunications areas will also be considered. /li liIdeally have experience in an operational role in a services company. /li liDemonstrable experience in customer service tasks will be a plus. /li liKnowledge of transmission technologies basic concepts (satellite, fibre, IP). /li liKnowledge of practical project management workflows and concepts. /li liExcellent customer service knowledge and approach. /li liExcellent communication skills in English; French or Spanish is a plus. /li liInternational exposure, with experience working in multicultural environments.



/li liSolid ability to communicate effectively with customers during operations. /li libWillingness to work in shifts, including weekends. /b /li /ul h3WHY JOIN EUROVISION SERVICES? /h3 pBecoming part of our team means working in a stimulating, inclusive, and international environment that comes with a range of fantastic benefits: /p ul liFlexible, hybrid working week to support work-life balance /li li28 working days of paid vacation per year /li liPrivate health insurance /li liCompany pension fund /li liMeal vouchers /li liPublic transport allowance /li /ul h3ABOUT EUROVISION SERVICES /h3 pWith over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms. /p pThis is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences. /p pWe are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at . /p pAt Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences. /p /p #J-18808-Ljbffr

📌 Booking Office Manager (Broadcasting Industry) (Madrid)
🏢 Eurovision Services
📍 Madrid