ph3WHAT WE DO MATTERS /h3 /brpAt The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success. /p /brh3ABOUT THE ROLE AND OUR TEAM /h3 /brpThe Vendor Experience Agent is part of the Vendor Experience Team and plays a key role in delivering excellent service, resolving customer issues, and creating a positive experience for our business partners and users. Your mission will be to support customer retention and satisfaction, helping them succeed on our platform. /p /brh3RESPONSIBILITIES /h3 /brul /brliHandle inbound and outbound calls, emails, and chat to support customers effectively. /li /brliUnderstand and respond to customer needs, directing issues to the right department when needed. /li /brliManage complaints, cancellation requests, and negative reviews with empathy and professionalism. /li /brliManage and program products such as Promonews, Home, and Newsletters. /li /brliPerform administrative functions related to the role. /li /brliTroubleshoot and resolve technical or operational issues and follow through to resolution. /li /brliDocument interactions accurately in CRM systems and maintain complete case records. /li /brliCollect and share customer feedback to improve tools, processes, and overall experience. /li /brliBuild trust-based relationships with customers to foster loyalty and retention. /li /brliSupport daily CS operations and contribute to continuous process improvement. /li /brliConsistently meet or exceed department performance metrics (CSAT, contact rate, resolution time, call response time, and other KPIs). /li /br /ul /brh3SUCCESSFUL CANDIDATES HAVE /h3 /brul /brli1-2 years of experience in a customer-facing or service role. /li /brliExcellent verbal and written communication skills (phone and email).



/li /brliStrong problem-solving and complaint-handling abilities. /li /brliCustomer-focused and solutions-oriented mindset. /li /brliAbility to multitask, prioritize, and handle high workloads. /li /brliProficiency with CRM tools and office software (Google Suite, Zendesk, Jira). /li /brliAbility to work collaboratively across departments. /li /brliEnglish: Fluent (mandatory). /li /brliAt least one of the following: French, Italian, or Portuguese (fluent). /li /brliSpanish: Intermediate or higher (strongly preferred). /li /br /ul /brh3WORK MODEL /h3 /brpThis role is and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model. /p /brh3WHAT WE LOVE ABOUT YOU /h3 /brul /brliCommit to our customers: You act as one team on behalf of our customers. /li /brliYou lead with head and heart, and build what matters for life's most meaningful moments. /li /brliRaise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. /li /brliYou are unafraid to innovate, learn, and keep moving forward toward our shared vision. /li /brliYou believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. /li /brliCelebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. /li /br /ul /brh3WHAT YOU LOVE ABOUT US /h3 /brul /brliWe believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.



/li /brliWe offer versátil vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people. /li /brli is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward. /li /brliFor roles, this includes regular in-office time to foster collaboration and connection. For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings. /li /brliTo facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C. /li /br /ul /brh3US Notice /h3 /brpThe Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. /p /brh3Privacy Notice /h3 /brpThe Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. /p /p #J-18808-Ljbffr

📌 International, Vendor & Couple Experience Agent (Barcelona)
🏢 Doist
📍 Barcelona