Job Responsibilities

Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.

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- Manage the daily operation of rework functional area of service center.

- Lead to do the HV battery rework, including PACK fault diagnosis, maintenance, inspection and so on.

- Short‑term business trips to customer factories, guarantee 0KM delivery, customer on‑site sorting, repair of faulty packs, etc., accept other business trip tasks;

- Provide after‑sales technical support and battery system product introduction training to customers;

- Answer customer after‑sales related questions, providing after‑sales solutions, and collecting customer after‑sales needs;

- Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;

- Coordinate after‑sales resources, providing customers with after‑sales guarantees such as after‑sales accessories supply, after‑sales technical support, and after‑sales service;

- Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;

- Other after‑sales related support work.

Required Qualifications

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- Bachelor degree or above,



work experience in new energy industry is preferred;

- Good oral, written and presentation English communication skill, Chinese is preferred;

- Those who have been engaged in after‑sales service are preferred;

- Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;

- It is a priority to have development channels of overseas third‑party service providers.

- Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.

- Willing to travel to customer site frequently if necessary.

- Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork. xqbhyrx

- Local overseas study experience, or expatriate study experience in China is preferred;

- It is best to have the operating document requirements of the country, such as 3S certification required by Germany, and DGUV high‑pressure operation qualification is preferred.

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📌 After Sales Engineer (Valencia)
🏢 GOTION HIGH-TECH
📍 Valencia