ph3Overview /h3 pbWhy you will love working here /b At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. /p ul liOur Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives. /li liWith over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. /li liDiversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. /li liWe encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. /li liWe promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off! /li /ul pbEmployment Type: /b Permanent /p pbContract Duration: /b 3 years /p h3About The Team You Are Joining /h3 pThe Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. As the travel ecosystem evolves and new distribution and payment models emerge, the BSP is at a pivotal moment. Its share of general passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth. /p pTo address this inflection point, IATA is launching a BSP Growth Programme built around two pillars: (1) Retention and Growth of BSP Participation, and (2)



Product Development and Innovation. This programme aims to strengthen BSP’s competitiveness, expand its value proposition, and secure sustainable long‑term SCU growth across all regions to reach 1 billion transactions by 2030. /p pWithin this transformation, the Senior Manager, BSP Growth Operations will play a critical role in shaping and executing domestic BSP expansion, working closely with airlines, country managers, and local stakeholders to deliver successful market implementations. In parallel, the role will actively monitor BSP sales performance, identifying risks of declining SCU volumes among participating airlines and driving targeted actions to retain and recover volumes. The role will also focus on unlocking additional growth by identifying airlines with untapped BSP potential and supporting initiatives to increase their reported sales through BSP. /p h3What Your Day Would Be Like /h3 ul liMonitor and analyze SCU performance across participating airlines, identifying trends, risks, and opportunities for growth or recovery. /li liEngage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP-reported sales, developing and implementing actions to retain volumes and prevent further leakage. /li liIdentify airlines with underutilized BSP potential and drive initiatives to increase their participation and reported sales.



/li liCoordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers. /li liGather insights from market discussions to shape a tailored BSP value proposition for domestic flows. /li liDevelop market‑specific proposals outlining the technical, operational, and financial advantages of domestic BSP participation. /li liLead the end‑to‑end implementation of domestic BSP rollouts, ensuring alignment, readiness, and successful onboarding across all stakeholders. /li liCollaborate with all program team members, as well as relevant departments within and beyond the PS division, including support functions. /li /ul h3Qualifications Experience /h3 ul liUniversity degree (Bachelor or Master) in Business, Economics, Engineering, Data/Analytics, or a related field; /li li7–10+ years’ experience in operations or programme delivery, ideally in the airline or travel ecosystem /li liProven ability to lead end‑to‑end operational rollouts across multiple markets /li liExperience working with airlines, country managers, and local stakeholders /li liStrong understanding of BSP processes, airline distribution, and domestic settlement flows /li liAbility to develop market‑specific operational/technical proposals and value propositions /li liStrong skills in workshop facilitation, stakeholder engagement, and operational planning /li liSolid analytical capabilities and excellent communication skills /li liHigh ownership, collaboration, and a continuous improvement mindset /li /ul pbTravel Required: /b N /p pbLearn more about IATA’s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you! /b /p /p #J-18808-Ljbffr

📌 Senior Manager, BSP Operations Growth (Madrid)
🏢 International Air Transport Association (IATA)
📍 Madrid