pRole Purpose /pbrDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.brpThe Member Experience Specialist is the first point of contact for Essentialist members before they travel. /ppThis role owns the member communication experience from the moment a request is received until it is successfully handed over to the appropriate specialist team. By combining exceptional communication, sound judgement and operational coordination, the Member Experience Specialist ensures every request progresses efficiently while delivering the premium level of service expected from Essentialist members. /ppActing as the gateway to the organisation, this role transforms member requests into clear, structured and actionable work, ensuring seamless collaboration between Member Experience, Travel Design and Operations throughout the planning phase of every journey. /ppAs one of the first people members interact with, the Member Experience Specialist also plays an important role in supporting the sales journey. By confidently presenting Essentialist's services, understanding our travel products and creating trust from the very first interaction, they help convert enquiries into unforgettable travel experiences. /ppKey Responsibilities /ppDeliver an Exceptional Member Experience /pulliAct as the primary point of contact for all pre-travel member communications across all channels. /liliRespond promptly, professionally and confidently to every member enquiry. /liliDeliver a personalised, seamless and luxury-level experience in every interaction. /liliBuild trust through proactive communication and consistent follow-up. /liliRepresent the Essentialist brand and service standards at every touchpoint. /li /ulpProduct Knowledge Sales Support /pulliDevelop a deep understanding of Essentialist's travel products,



destinations and services. /liliConfidently explain our offering and guide members through their initial enquiries. /liliBuild trust and excitement by communicating the value of the Essentialist experience. /liliRecognise opportunities to support the sales journey through outstanding communication and product knowledge. /liliEscalate complex commercial or itinerary-specific discussions when appropriate while maintaining ownership of the member experience. /li /ulpRequest Management Coordination /pulliUnderstand each member's needs and accurately capture every request. /liliTranslate member requests into clear, structured and actionable work within the ticketing platform. /liliEnsure every request is routed through the appropriate workflow and reaches the right internal team. /liliMonitor request progression and keep members informed throughout the planning process. /liliEnsure all information shared with internal teams is complete, accurate and actionable. /li /ulpCross-functional Collaboration /pulliCoordinate the flow of work between Member Experience, Travel Design and Operations. /liliFacilitate seamless handovers between teams as ownership evolves throughout the member journey. /liliWork closely with internal stakeholders to ensure an efficient and consistent service experience. /liliEscalate urgent or sensitive situations following established internal processes.



/li /ulpService Excellence /pulliManage multiple member conversations simultaneously while maintaining exceptional quality. /liliExercise sound judgement to prioritise requests effectively. /liliMaintain the highest standards of written and verbal communication. /liliIdentify opportunities to continuously improve the member experience and internal workflows. /li /ulpWhat Success Looks Like /pulliMembers receive prompt, personalised and professional communication. /liliRequests are accurately captured and routed without unnecessary delays. /liliInternal teams receive complete and actionable information. /liliMembers remain informed and confident throughout the planning process. /liliEvery interaction reflects the quality, professionalism and attention to detail expected from Essentialist. /liliMembers feel inspired and confident in Essentialist's services from their very first interaction. /li /ulpSkills Experience /ppExperience /pulliExperience within a luxury travel agency, bespoke travel company or premium travel environment. /liliStrong understanding of luxury travel products and destinations. /liliExperience managing customer communications in a fast-paced service environment. /liliExperience working with CRM or ticket management systems. /li /ulpSkills /pulliExceptional written and verbal communication skills. /liliOutstanding attention to detail. /liliStrong judgement and common sense. /liliExcellent prioritisation and organisational skills. /liliAbility to remain calm under pressure. /liliHigh level of ownership and accountability. /liliStrong collaboration and coordination skills. /liliCommercial awareness and the ability to confidently communicate the value of luxury travel experiences. /liliExcellent destination knowledge and a genuine passion for travel. xsgfvud /liliPassion for delivering exceptional service. /li /ul

📌 Member Experience Specialist (Sallent)
🏢 Essentialist
📍 Sallent