ppFull-time position, Monday to Friday, limited remote work (1 day / week) /ppEU work permit mandatory. /ph3About Naboo /h3pNaboo is a new General leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events. /ppWhether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors. /ppBased in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors. /ph3Role Responsibilities /h3pYou will be part of our Billing Operations Customer Support team in Barcelona. /pulliEnsure high-end Customer Support, being reactive to Client and Supplier /liliProvide clear and concise answers within set SLAs /liliEnsure past events have the correct final amounts from each supplier /liliEnsure past events are correctly invoiced to the client /liliFollow-up on outstanding items and manage potential disputes /liliOwn the end-to-end Customer Support process and execution /liliMonitor KPIs and SLAs and report on team performance /liliRecruit, onboard, and train junior team members /li /ulh3Compensation Benefits /h3ulliPackage: 29000€ to 40000€ depending on experience + benefits /liliBeautiful offices in the center of Barcelona /liliTop-notch work equipment (MacBook) /liliEvents that bring our team together /li /ulh3You are the ideal candidate if /h3ulliYou have 1 to 3 years of experience in a Customer Support role at a tech scale‑up /liliYou are fluent in English and in French (50% of operations are in French) /liliYou are comfortable working with CRM tools (HubSpot or similar) /liliYou enjoy client interaction and working as part of a team /liliYou like numbers, you are very well organized and you pay attention to detail /liliYou can demonstrate how you have used AI or automation to improve operations /li /ulh3You are the perfect candidate /h3ulliYou are looking for serious challenges and responsibilities from day one /liliYou want to thrive in a high growth environment /liliAre excited about shaping a function (almost!) from scratch /liliYou are not scared to build the plane while flying it /li /ulh3Interview Process /h3ulliStep 1: Discovery video call with the Head of Operations (20 min) /liliStep 2: Interview with the COO (20 min) /liliStep 3: Speed dating at the office with 4-5 team members (90 min) /li /ul /p #J-18808-Ljbffr

📌 Billing Operations & Customer Support - FR/EN - Permanent - Barcelona
🏢 Naboo
📍 Barcelona