ph3Role Summary /h3pAs a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction. /ph3Responsibilities Requirements /h3ulliManagement of a team /liliEnsuring and optimizing the operational KPIs /liliSupport of existing customers and acquisition of new customers in coordination with the sales department /liliConducting sales talks and concluding orders and service contracts /liliMonitoring and responsibility of the profit and loss account for a site /liliOptimization and continuous improvement of process flows in the service department /liliInitiation of projects to increase efficiency /liliActive participation in the development and implementation of innovative service processes /liliInterface management with internal engineering, external service providers, purchasing,



quality and other service location /liliEvaluation and reporting of operational key figures in an international environment /liliEnforcement of safety and quality expectationsSupport in operational tasks from the Service Manager Germany /liliRepresentation of the Service Manager Germany /liliSupervision of international intercompany business /liliSupport of international training initiatives /liliOther duties as assigned /li /ulh3Preferred Experience / Skills /h3ulliSuccessfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar /liliWillingness to communicate with colleagues at production sites and service centers in an international environment /liliBasic plant and process knowledge of pump technology and vacuum technology /liliSeveral years of professional and management experience, preferably in the field of service and customer support /liliVery good written and spoken English skills and willingness to travel internationally are a prerequisite /liliHigh quality awareness, commitment and high flexibility as well as resilience and customer orientation /liliGood PC and MS Office skills /liliExperience with SAP /liliIndependent, team-oriented work /liliOverall entrepreneurial mindset /liliBS or BA Degree in relevant field and 5-7 years relevant experience /li /ul /p #J-18808-Ljbffr

📌 Supervisor, Customer Service (Coslada)
🏢 Flowserve Spain
📍 Coslada