ph3Job Description /h3pAs a Customer Success Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English online. /ppThe Customer Success Agent is responsible for welcoming and onboarding our students to EF English Live online school, getting them set up to use the platform, helping them build strong learning habits, and supporting them all throughout their lifetime with us. /ppThe Customer Service Agent will report to the German Customer Success Manager. /ppThe position requires working from 9 am – 19 pm, Monday to Friday including 2 days a week in our Barcelona Office. /ph3Responsibilities /h3ulliOrganize and host engaging onboarding webinars for new EF English Live students, providing a clear introduction to the platform’s features and available resources /liliEnsure that the customer delivers on his payment schedule. /liliFind solutions with students to proactively avoid cancelations. /liliBe our students’ point of contact should they require support via our omnichannel solutions (video calls, audio calls, chat, emails, etc). to ensure they have a great experience with EF English live. /liliBe the customer facing embodiment of our EF EnglishLive brand promise to help students “Learn English. Finally.” /liliInvestigate and escape potential technical or teachers related issues to our central teams and liaise with them for resolution. /liliBe our customers’ best advocate. /li /ulpThe Customer Service Agent’s performance will be assessed on our students’ cancellations rate, school usage, progress, and student’s satisfaction.



/ppWe are consistently aiming to improve and deliver an even better customer experience. This role might therefore continuously evolve. /ph3Skills/Personality /h3ulliNative speaker in German (other languages are a plus) /liliAdvanced communication skills in English (B2). /liliAn obsession with providing great customer experience. /liliExcellent interpersonal skills, a natural networker who loves talking to people /liliA love and energy for working with others – both internally and customer-facing. /liliA focus identifying issues and blockers and resolving those. /liliYou are comfortable owning issues, projects, and tasks from start to finish /liliAbove and beyond is the only way you do things /li /ulh3Benefits And Fun Stuff /h3ulliWork in a multinational office (25 different nationalities). /liliWork with passionate and enthusiastic people. /lili28-day holidays/year. /liliFlexible Remuneration Plan: Private medical insurance, childcare voucher, restaurant tickets. /liliCareer opportunities internationally. /liliMonthly happy hour in office Summer Christmas party /li /ulh3About Us /h3pSome companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make,



makes everything else possible. We're in the business of understanding. Between people. Between cultures. /ppFor over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. /ppYou’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference. /ppFounded in 1965 in Sweden, EF (Education First) is a integral association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact. /ph3About The Team /h3pEF English Live is powering the next generation of English language learning for millions of learners, worldwide. We’re reinventing education through a combination of real EF teachers and AI language learning technology with online English courses that simulates real-life scenarios. Join classes 24/7 from anywhere and progress faster with a method that works. /p /p #J-18808-Ljbffr

📌 Customer Success Agent (German Speaker) (Barcelona)
🏢 EF English Live
📍 Barcelona