pulliRespond to customer queries via email and phone in a timely and knowledgeable manner /liliTroubleshoot and resolve issues while providing accurate information and following up as needed /liliDocument interactions and elevate complex cases to the appropriate teams /liliOwnership of incoming requests from customers, including the creation of tickets for the internal organization /liliOwnership for tracking-to-resolution of recorded incidents or bugs /liliAnswering and handling customer inquiries for our customers in Europe /liliInternally, you’re the first point of contact for knowledge on the operational use of our software /li /ulh3Requirements /h3ulliBackground in finance and or accounting is a strong plus /liliOperational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus /liliAbility to handle a variety of tasks at a high frequency /liliStructured and detail oriented approach to work /liliFluency in English and French, additional languages are a plus /li /ulh3Core Competencies /h3pDemonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and French. /ph3Highest-signal resume keywords /h3ulliCustomer Service /liliIssue Resolution /liliTicket Creation /liliFluency in English and French /liliOperational Experience /li /ulh3ATS Optimization Keywords /h3h3Soft Skills /h3ulliDetail Oriented /liliStructured Approach /liliMultitasking Ability /li /ulh3Industry Keywords /h3ulliFinance /liliAccounting /liliCustomer Inquiries /liliOperational Use /liliHigh Turnover /li /ul /p #J-18808-Ljbffr

📌 Customer Care Specialist, French Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona