ph3WHO WE ARE /h3pLa experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación. Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies. Headquartered in Madrid, Konecta delivers general revenues of €2billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce. /ph3Mission of the Role /h3pWe are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona! /ph3Responsibilities /h3ulliTeam Management: Supervise and motivate a large team, fostering a positive and productive workplace culture. /liliService Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients. /liliPerformance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement. /liliTraining Development:



Support the professional growth of team members through ongoing coaching and development. /liliWorkflow Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations. /liliCross‑Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members. /liliProblem‑Solving: Act as a go‑to person and reference for the entire team when challenges arise. /liliCompliance with Processes Internal Rules: Ensure consistent adherence to company policies and procedures. /liliClient Liaison: Maintain direct contact with the client. Organize and lead progress and goal‑setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high‑quality solutions to meet client needs. /li /ulh3Requirements /h3ulliProven experience in team management within a customer service environment. /liliExcellent verbal and written communication skills in French and English. /liliAbility to multitask and solve problems quickly and effectively. /liliNatural leadership with the ability to motivate and inspire a team. /liliStrong command of office tools and management software. /li /ulh3We Offer /h3ulliA permanent contract /liliA fixed salary + incentives. /liliA multicultural and positive environment. /liliA modern and pleasant workplace in an exceptional building with sea views. /liliDiscount on company health insurance. /liliTraining opportunities throughout the year, as we aim to support our talents in their professional development. /li /ulpWe are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions. /p /p #J-18808-Ljbffr

📌 Floor Manager - French Market (Barcelona)
🏢 Konecta
📍 Barcelona