ph3Position /h3 pAbbott Ambassador – Madrid + (Ávila o Segovia) /p h3Primary Objective /h3 pThe Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability. /p h3Accountabilities /h3 h3a) ACCOUNT MANAGEMENT /h3 ul liDevelop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis. /li liMaintain accurate and up-to-date client data in MyDASH. /li liExecute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts. /li liWeekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks. /li liConduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs. /li liAct as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries product issues). /li liSupport renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account. /li liWork with client to ensure entire Abbott solution is being utilized as expected. /li /ul h3b) GROW THE ACCOUNT /h3 ul liAssess utilization and inefficiencies on instruments and work with client to maximize testing capabilities. /li liAnalyze test menu and ordering patterns to assess gaps and provide solutions. /li liAdd solutions, including assays, software,



and service offerings to help client achieve strategic priorities or improve efficiencies. /li liDeliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions. /li liDrive Alinity, Hematology and Digital Health Solutions solutions at every account. /li liContinue to manage post-sales client support activities, such as: /li liConfidently operate all Alinity Instruments. /li liInstall and configure assays on the Alinity instrument. /li liPerform assay integration, calibration, precision, linearity and method comparisons for the Alinity. /li liArticulate performance of the assay, interpret data, draw insights. /li liPerform initial assay troubleshooting. /li /ul h3c) CLIENT LOYALTY /h3 ul liExhibit and articulate our value proposition and solutions. /li liConsult with client to improve operations and KPI’s. /li liDeliver insights to clients, as well as Enterprise team. /li liDevelop relationships with all internal stakeholders: Lab Director / Manager, Department Supervisors (IA/CC/Hematology/Specimen Processing), Procurement, IT Manager, Medical Director. /li liMaintain a high NPS score (OneNPS and tNPS) at each account.



/li liAddress NPS “hot sheets.” /li liLeverage marketing collateral to demonstrate Core Diagnostics value through Client presentations, Workshops (Educational and Abbott internal), Client Business Reviews, Lead integration activities. /li liParticipate in implementation activities per Test of Record (TOR) process. /li liOversee progress of cross-functional implementation team (post-sale) with project manager. /li /ul h3Education /h3 ul liBachelor’s degree or equivalent experience required. Bachelor’s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred. /li /ul h3Background /h3 ul liMinimum 4-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts. /li liIdeally a proven track record in a similar position supported by management and customer references. /li liExcellent product and industry knowledge. /li liStrong understanding of key stakeholders and customer dynamics. /li liStrong solution selling and relationship building skills. /li liExcellent communication skills. /li liFluent in local language and English, additional languages are advantageous. /li /ul h3Impact of Position /h3 ul liManage and expand existing accounts. /li liManage and improve customer relationships. /li liImprove profitability of existing accounts. /li /ul /p #J-18808-Ljbffr

📌 Abbott Ambassador - Core Lab (Madrid)
🏢 Abbott Laboratories
📍 Madrid