ppActive Directory, Citrix GoToMeeting, Cloud Platform, LDAP, Linux, SQL, VM Ware /ppCustomer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity. /ppThe goal is to create a SaaS product from ground up in a public cloud framework. /ph3Requirements /h3pbJob summary: /b /ppThe Customer Success Engineer (CSE) ensures customers achieve maximum value from customer’s Privileged Access Security (PAS) platform. Acting as a trusted technical advisor, the CSE combines deep technical expertise with strong customer engagement to drive adoption, optimize deployments,br/and ensure long-term platform success. This role partners closely with Customer Success Managers, Support, Engineering, and Product to deliver proactive guidance, resolve complex technical challenges, and align PAS capabilities with customer business goals. /ppbDuties and Responsibilities: /b /pulliAdvise customers on Customer’s PAS solutions, including architecture, configuration, best practices, and integration points. /liliProvide deep technical and application expertise to support post-sales adoption and ongoing optimization. /liliServe as a technical escalation point for advanced PAS questions and challenges. /liliDevelop, document, and share best practices across customers and internal teams. /liliPartner with Product Management and Engineering to relay customer feedback, influence the roadmap, and help shape new features. /liliGuide customers to become confident, self-sufficient users of the platform. /liliCollaborate cross-functionally to ensure customer issues are resolved with urgency and professionalism. /liliOther duties as assigned.



/li /ulh3Job responsibilities /h3pbQualifications: /b /pulliBachelor’s degree or equivalent experience. /lili5+ years of experience as a technical subject matter expert in a customer-facing role (TAM, Solutions Engineer, Support, Consultant, etc.). /liliStrong background in Privileged Access Management or Privileged Access Security technologies. /liliDemonstrated ability to communicate complex technical concepts to both technical and executive-level audiences. /liliStrong organizational, multitasking, and time-management skills. /liliProven ability to navigate and resolve challenging customer situations. /liliExperience teaching, coaching, or consulting on technical solutions. /liliTechnical skills including, but not limited to: /liliProficiency in SQL and relational databases. /liliExperience with Microsoft Windows and Linux OS. /liliFamiliarity with Linux command line. /li /ulpbDesired qualifications: /b /pulliKnowledge of LDAP, Group Policy, Microsoft Active Directory, and domain integration design. /liliExperience with password managers, vaults, and/or credential management solutions. /liliExposure to virtualization technologies such as VMware or Citrix. /liliWorking knowledge of TCP/IP, HTTP, SSL, and related network protocols. /liliCloud platform exposure (Azure, AWS, GCP). /liliComfort reading API logs. /liliSecurity certifications (CISSP, Security+, etc.)



or PAM-specific certifications are a plus. /li /ulh3What we offer /h3pbExciting Projects: /b Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies. /ppbCollaborative Environment: /bExpand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! /ppbWork-Life Balance: /bGlobalLogic prioritizes work-life balance, which is why we offer adaptable work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions. /ppbProfessional Development: /bOur dedicated Learning Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally /ppbExcellent Benefits: /b /pulliWe provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses. /li /ulh3About GlobalLogic /h3pGlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services. /p /p #J-18808-Ljbffr

📌 Customer success advisor5 (Castilla-La Mancha)
🏢 Globallogic
📍 Castilla-La Mancha