ppWe're looking for a multilingual bCustomer Services Representative /b to deliver exceptional technical and operational support to our global client base. Based in our bBarcelona /b or bMadrid /b office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction. /p pThis role combines customer service, technical support, product guidance, and relationship management, making it idóneo for someone who enjoys solving problems, building client relationships, and working in a fast-paced Business-To-Business (B2B) technology environment. /p h3What you´ll do /h3 ul liProvide first-line technical and operational support via phone and email, acting as the primary point of contact to our clients /li liGuide clients through platform features, workflows and best practices /li liBuild and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive, high-quality service /li liSupport the VDR Platform: /li liAssist clients with user management, permissions, document organization, reporting, QA and other core VDR functionalities /li liDeliver engaging online training sessions to help users maximize the platform´s capabilities /li liInvestigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required /li liDrive Operational Excellence:



/li liMonitor client requests to ensure deliverables are completed accurately with within agreed timelines /li liWork closely with cross-functional teams across multiple regions to coordinate successful client outcomes /li liFollow established operational procedures and continuously contribute to delivering a best-in-class client experience /li liMaintain Accurate Records: /li liDocument client interactions, support cases, and follow-up actions within internal systems /li liEnsure job tracking, billing information, and administrative records remain accurate and up-to-date /li liSupport additional operational initiatives and projects as required /li liPerform additional duties as reasonably requested /li /ul h3What we are looking for /h3 ul liMinimum Bachelor’s Degree or its equivalent /li liNative-level fluency in both French and Italian /li liAdvanced professional proficiency in English /li li2+ years´ experience in a B2B customer-facing role, such as Customer Support, Client Services, or Technical Support /li liExcellent communication and relationship-building skills /li liStrong problem-solving abilities with a proactive, customer-first mindset /li liHighly motivated team player with strong interpersonal and active listening skills /li liTeam player with a positive,



can-do attitudeConfidence working with technology and the ability to quickly learn new software platforms /li liExceptional attention to detail and commitment to delivering high-quality work /li liExcellent organizational skills with the ability to multitask under pressure to meet strict deadlines /li liAvailability to work full-time onsite (09:00-18:00 Monday to Friday) onsite from our Barcelona or Madrid office /li /ul h3Nice to have /h3 ul liExperience in a SaaS, Software or Technology company /li liExposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industries /li liFamiliarity with VDRs, secure document management, transaction support, or confidential information handling /li /ul pAs a Customer Services Representative, you'll play an essential role in supporting some of the world's most important business transactions. Every day, you'll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in a sophisticated technology platform used by leading global organizations. /p pYou’ll join a collaborative, supportive team where your ideas are valued, your professional growth is encouraged, and delivering an exceptional client experience is at the heart of everything we do. If you're passionate about technology, enjoy helping customers succeed, and thrive in a fast-moving international environment, we'd love to hear from you. /p h3Equal Opportunity Employer /h3 pTransPerfect and its companies are proud to be equal opportunity employers. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law. /p pWe believe that diverse perspectives strengthen our business and foster an environment where everyone can thrive. /p /p #J-18808-Ljbffr

📌 Customer Service Representative (Virtual Data Rooms) (Barcelona)
🏢 Transperfect
📍 Barcelona