ph3About Speria MTech /h3 pAt Speria MTech, we help agricultural and food production businesses leverage technology to optimize operations, improve performance, and achieve measurable business outcomes. As we continue expanding our general Customer Success organization, we are seeking an experienced and customer-focused Customer Success Manager to support and grow relationships across the EMEA region. /p pThis is an exciting opportunity to join a growing global team and play a foundational role in shaping the customer experience across EMEA. You will serve as a trusted advisor to customers, helping them maximize the value of our solutions while partnering cross-functionally with Product, Support, Sales, and Implementation teams to drive successful customer outcomes. /p h3Position Overview /h3 pAs an EMEA Customer Success Manager, you will be responsible for managing and growing strategic customer relationships throughout the region. You will help customers realize business value, increase product adoption, mitigate risk, and drive long-term retention. /p pThe ideal candidate brings strong enterprise Customer Success experience, is comfortable navigating complex customer environments, and thrives in a fast-paced, collaborative, and customer-centric organization. Experience within agriculture, AgTech, food production, or related industries is highly desirable. /p h3What You'll Do /h3 ul liServe as the primary post-implementation point of contact for assigned customer accounts. /li liBuild trusted advisor relationships with executive stakeholders and day-to-day users. /li liDevelop a deep understanding of customer business objectives and success metrics. /li liConduct regular business reviews and strategic customer meetings. /li /ul h3Customer Adoption Value Realization /h3 ul liDrive adoption of Speria MTech solutions across customer organizations. /li liIdentify opportunities to improve platform utilization and business outcomes. /li liMonitor customer health indicators and proactively address potential risks. /li liCreate and execute success plans aligned to customer goals. /li /ul h3Cross-Functional Collaboration /h3 ul liPartner closely with Product, Support, Professional Services, and Sales teams. /li liAdvocate for customer needs and priorities internally. /li liCoordinate resources to ensure customer issues are resolved effectively and efficiently. /li liFacilitate smooth communication across internal and external stakeholders.



/li /ul h3Retention Growth /h3 ul liSupport customer renewal and retention efforts. /li liIdentify expansion opportunities and collaborate with commercial teams when appropriate. /li liHelp strengthen long-term customer engagement and platform value realization. /li /ul h3Regional Ownership /h3 ul liManage relationships across multiple EMEA markets and cultures. /li liSupport customers in a dynamic and evolving regional environment. /li liContribute insights and recommendations that improve Customer Success processes and scalability across EMEA. /li /ul h3Required Qualifications /h3 pExperience /p ul li5+ years of Customer Success, Account Management, Strategic Account Management, or related customer-facing experience. /li liDemonstrated experience managing enterprise or strategic customer relationships. /li liExperience supporting complex B2B software or SaaS solutions. /li liProven ability to drive customer adoption, retention, and business outcomes. /li liExperience working with executive stakeholders and cross-functional teams. /li /ul h3Skills /h3 ul liStrong consultative communication and stakeholder management skills. /li liAbility to influence without direct authority. /li liExceptional relationship-building capabilities. /li liStrong problem-solving and analytical thinking skills. /li liAbility to manage multiple priorities while maintaining exceptional customer service. /li liExperience operating independently in a distributed or regional role. /li /ul h3Additional Requirements /h3 ul liAbility to work across the EMEA region. /li liStrong English communication skills, written and verbal. /li liWillingness to travel occasionally if business needs require. /li /ul h3Preferred Qualifications /h3 ul liExperience within Agriculture, AgTech, Food Production, Manufacturing, ERP, Supply Chain, or related industries. /li liExperience supporting multinational customers across Europe, the Middle East, and Africa. /li liBackground with enterprise customer success methodologies and best practices.



/li liAdditional European language skills are considered a plus. /li liExperience working within high-growth software organizations. /li /ul h3What Success Looks Like /h3 pFirst 30 Days /p ul liBuild an understanding of Speria MTech solutions, customers, and internal processes. /li liDevelop relationships with key internal stakeholders. /li liGain familiarity with assigned customer accounts and regional priorities. /li /ul pFirst 60 Days /p ul liBegin independently managing customer engagements and success initiatives. /li liEstablish regular communication cadences with assigned customers. /li liIdentify customer risks, opportunities, and adoption trends. /li /ul pFirst 90 Days /p ul liEffectively manage customer relationships with minimal oversight. /li liDrive measurable customer outcomes and adoption improvements. /li liEstablish credibility as a trusted advisor for customers and internal stakeholders. /li liContribute recommendations that improve Customer Success operations across EMEA. /li /ul h3Why Join Speria MTech? /h3 ul liOpportunity to help shape a newly established Customer Success presence across EMEA. /li liWork directly with enterprise customers and strategic business stakeholders. /li liJoin a collaborative, customer-focused global team. /li liContribute to innovative technology solutions supporting the agriculture and food production industries. /li liEnjoy a flexible location strategy with opportunities to make meaningful customer impact across the region. /li /ul h3EEO Statement /h3 pIntegrated into our shared values is MTech’s commitment to diversity and equal /p pemployment opportunity. All qualified applicants will receive consideration for employment /p pwithout regard to sex, age, race, color, creed, religion, national origin, disability, sexual /p porientation, gender identity, veteran status, military service, genetic information, or any other /p pcharacteristic or conduct protected by law. MTech is committed to being a globally inclusive /p pcompany where all people are treated fairly, recognized for their individuality, promoted /p pbased on performance, and encouraged to strive to reach their full potential. We believe in /p punderstanding and respecting differences among all people. Every individual at MTech has /p pan ongoing responsibility to respect and support a globally diverse environment. /p /p #J-18808-Ljbffr

📌 EMEA Customer Success Manager (España)
🏢 Speria
📍 España