ppHey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. /p pEvery month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. /p pOur results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! /p pTo achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment. /p pReady to be part of the experience? /p pNow, let’s discuss this role and what you will do to help achieve Fever’s mission. /p h3Meet The Team /h3 pSecret Media Network is a digital entertainment and media group focused on recommending perfect plans, discovering great places, sharing things to do and relevant breaking news in different cities around the world. Our network is composed of Secret London, Secret Chicago, Secret LA, Secret NYC, Secret Sydney, Lisboa Secreta, Paris Secret, Madrid Secreto, Barcelona Secreta and More! /p h3The Role /h3 pWe are looking for an AI Operations Process Manager, a structured mindset, who loves to improve efficiency in everything and help scale and optimize operations across Secret Media Network. This role will be fully focused on designing, implementing, and improving processes that drive efficiency, scalability, and performance across the organization. /p h3What You’ll Do /h3 bProcess Design Optimization /b ul liDesign, implement, and continuously improve operational workflows across SMN. /li liIdentify inefficiencies, bottlenecks, and areas of improvement, and translate them into scalable processes.



/li liStandardize ways of working to ensure consistency and predictability in execution between different regions: North America, Europe, APAC, Latam. /li /ul bAI Automation Tooling /b ul liIdentify opportunities to automate manual processes using AI tools and internal systems. /li liCollaborate with Tech/Data teams to implement scalable solutions. /li liLeverage AI tools to improve productivity and execution speed. /li /ul bOperational Excellence /b ul liPartner with stakeholders to ensure processes are adopted and correctly implemented. /li liDocument and maintain clear operational playbooks. /li /ul bStrategic Collaboration /b ul liWork closely with Marketing, Product, Data, and Local teams to align operations with business needs. /li liAct as a bridge between strategy and execution, ensuring operational feasibility. /li liAlign the organization’s business needs with technological and operational solutions by managing critical tools and procedures. /li /ul bPerformance Metrics /b ul liDefine and track KPIs related to operational efficiency (e.g., post‑production time, output, quality). /li liUse data to identify improvement opportunities and drive decision‑making. /li /ul h3Who You Are /h3 ul liYou hold a Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree). /li li5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management — ideally in large‑scale, fast‑paced, digital‑first organizations. /li liStrong experience in process design, optimization, and workflow automation. /li liComfortable working with data and defining KPIs to measure performance. /li liHands‑on mindset: able to move from strategy to execution quickly. /li liExperience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.)



is a strong plus. /li liFamiliarity with AI tools and interest in leveraging them for operational efficiency. /li liStrong communication and stakeholder management skills. /li liProficiency in both written and spoken English is a must. /li /ul h3Why You’ll Love it Here /h3 ul liAttractive compensation package with room to grow. /li li40% discount on all Fever events and experiences + free Candlelight voucher. /li liFlexible remuneration with Cobee: meals, transport, training, and nursery support (tax‑exempt). /li liPayflow: option to access part of your salary in advance. /li liTaxdown: help optimizing and filing your taxes. You can also pay for an upgrade to manage your Beckham Law application, along with other tax‑related procedures. /li liPrivate health dental insurance with Cigna: 100% covered by Fever. You can also add your family members via versátil remuneration. /li liWellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan. /li liLanguage learning support: English and Spanish lessons. /li liHybrid work setup: home office friendly with a central Madrid office location. /li liSnacks, drinks, and fresh fruit are always available at the office. /li liDynamic international team: a young, talented group creating a great work environment. /li /ul pThank you for considering joining Fever. We cannot wait to learn more about you! /p pFever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. /p pIf you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice /p /p #J-18808-Ljbffr

📌 AI & Operations Process Manager (Madrid)
🏢 Fever
📍 Madrid