ppAt Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group’s growth. Here, hands‑on experience matters, even the CEO pushes trolleys. /p h3About Newrest /h3 pNewrest, an expert in out‑of‑home catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees. Our services cover a wide range of areas: airline catering, buy‑on‑board, onboard duty free, concession catering, remote sites and Facility Management services, rail catering, airport and motorway concessions. More than just a company, Newrest represents a true family, with 97 % of its capital owned by over 700 employees. /p h3Key Responsibilities /h3 ul liAs the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team /li liYou will ensure all information (flight schedules, manuals, menu changes and any other instructions…) is distributed to all “key” people of the unit /li liEnsure information is clearly understood, completed and applied by everyone /li liIntensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…) /li liEnsure billing is correct:



all items are charged at the right price /li liProvide excellent relationship with stakeholders to retain and create a unique operational and commercial relationship /li liProvide centralized and fluid external / internal operational communication between the unit and clients /li liControl and monitor the crew comment: adequate response within 24 hours /li liEnsure proper execution of corrective actions /li liCreate business relationships with new customers, allowing the signing of new contracts /li liEnsure that the airline quality dashboard is maintained /li liMinimum 2 years of experience in commercial or customer services positions /li liExperience in catering companies is mandatory /li liA previous experience on Airlines customer services is appreciated /li liEnglish and Spanish fluent mandatory /li liCustomer focus, empathy, negotiation skills, constancy, work under pressure, results oriented /li liClient satisfaction will be your priority /li liAttention to detail /li liFocused on compliance at all time /li liResilient to stressful situations /li liWell organized, rigorous and methodical yet adaptable to adapt to local constraints /li liCommercial awareness /li liHands on personality /li liExcellent computer skills (Office Suite) /li li€3.4 billion in revenue (2024/2025) /li liDouble‑digit growth since 2020 /li liDevelopment of Industry 4.0: Digital Factory: /li liIn‑house ERP system: Winrest /li liA Graduate Program that develops young talent /li liManagement of the entire value chain: from raw material procurement to delivery on the tarmac /li liOver 2 million meals served per day /li liGroup news available here: /li /ul /p #J-18808-Ljbffr

📌 Customer Service Manager (Barcelona)
🏢 Newrest
📍 Barcelona