ph3About Planet /h3 pPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers. /p h3About Planet /h3 pPlanet is a integral provider of integrated technology and payments solutions for retail and hospitality customers. /p pWe create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. /p pPlanet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. /p pFounded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. /p h3Role Overview /h3 pWe are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels. /p h3What You Will Do /h3 ul liProvide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's /li liRun all aspects of customer and financial support across a number of IT platforms,



internal departments and external partners merchants /li liResolve issues/queries by interacting and communicating with other colleagues/departments /li liAdapt to a fast-moving environment in a proactive and team-focused manner. /li liAny other such duties that may be required of you /li liSupport Inbound Outbound Calls /li liYou will work 24/7 in shift bases on business needs /li /ul h3Who You Are /h3 ul liModest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them /li liWarm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together /li liEnthusiastic: Eager to learn and a passion for Customer Care /li liProficient spoken and written English /li liB2 Level of French is mandatory to be considered for this role (German or Italian is plus) /li liExperience in a similar customer support/administrative role /li liExcellent communication skillsPrevious experience in Financial Services/Payments operations is advantageous /li liGood analytical and numerical skills, detail oriented /li liModerate-level Microsoft Excel /li liAbility to be flexible within a fast-growing global company /li liMust display initiative and a common-sense approach /li /ul h3Why Planet /h3 pPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. /p pCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. /p pAt Planet, we embrace a hybrid work model, with three days a week in the office. /p pReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. /p /p #J-18808-Ljbffr

📌 Merchant & Technical Partners Support Agent (Madrid)
🏢 Planet
📍 Madrid