p6 days ago Be among the first 25 applicants /ppGet AI-powered advice on this job and more exclusive features. /ppDirect message the job poster from Infotree Integral Solutions /ph3Senior Recruitment Consultant at Infotree Global Solutions /h3pLooking for candidates for a stronglong term contractual position /strong for the role of strongCustomer Success Engineer /strong based in strongPoland/Spain /strong. /ppAs a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. /ppThis includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations. /ppYou love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. /ppYou will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age. /ppstrongYour Impact /strong /pulliEnsure customers are maximizing their return on investment by rapidly implementing and operationalizing SASE solutions to achieve their business and security objectives /liliAssist customers in implementing SASE solutions and fully integrate these into their security and networking operations /liliBe the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams /liliServe as a customer advocate in influencing product roadmap and improvements /liliCoach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program /liliIdentify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed /liliDevelop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs /liliBe a Go-To customer expert on SASE security solutions and become a Subject Matter expert over time /liliPerformance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement /li /ulpstrongQualifications /strong /ppstrongYour Experience /strong /pulliBS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field /lilistrongMinimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles /strong /lilistrongIn-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. /strong /lilistrongUnderstanding SASE architecture and value proposition /strong /lilistrongPast experience with Data Security product suite (CASB, DLP) /strong /lilistrongEnterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) /strong /lilistrongExpertise with Remote Access VPN solutions, IPSEC, PKI SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) /strong /lilistrongKnowledge of Linux (including BASH and Python scripting) /strong /liliProven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions /liliStrong consulting and project management skills /liliAbility to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization /liliAbility to multi-task and work in a fast-paced environment /liliAvailability to provide after-hours deliverables on a scheduled / non-scheduled basis /li /ulpIf interested, please get in touch with me on Linkedin or drop an email with your recent CV on and I'll get back to you at the earliest. /ppBest Regards /ppUsha /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Contract /li /ulh3Job function /h3ullih3Job function /h3Information Technology and Customer Service /lilih3Industries /h3Information Services /li /ulpReferrals increase your chances of interviewing at Infotree Global Solutions by 2x /ph3Sign in to set job alerts for “Customer Success Engineer” roles. /h3h3ENDESA – FERIA DE EMPLEO INDUFORUM 2025 (MADRID) /h3pMadrid, Community of Madrid, Spain 1 month ago /ppMadrid, Community of Madrid,



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📌 Customer Success Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid