ph3Responsibilities /h3 ul liLevel 2 support for all hardware and bsoftware related problems including troubleshooting and resolution. /b /li libMonitor and process tickets / incidents. /b /li liAct as central point of contact as part of end user support. /li libInstall, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. /b /li liMaintain, configure, install, and monitor printers including centralized management software. /li liPerform equipment install‑move‑add‑change operational processes as needed by the businesses. /li liAnalyze and recommend new technology, upgrades, and services for end users. /li liPlan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations. /li liRotation of on‑call schedule for after‑hours support. /li liParticipate in various IT and business projects. /li libManagement and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.



/b /li liIT support for warehouse management (scanner and printers), where applicable. /li liResponsible for telephone and network socket patch management, where applicable. /li liParticipation in the continuous improvement of existing and new helpdesk processes. /li liCollection and administration of documentation. /li /ul h3Qualifications /h3 ul liHigh school diploma, GED, or country equivalent required. /li li2+ years of help desk and/or IT field technician experience in support of a medium‑sized business (250 users or more) required. /li liSuccessfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician, etc., or a comparable qualification. /li /ul h3Seniority Level /h3 pMid‑Senior level /p h3Employment Type /h3 pContract /p h3Job Function /h3 pInformation Technology /p h3Industries /h3 pIT Services and IT Consulting, Financial Services, and Banking /p h3Location /h3 pMadrid, Community of Madrid, Spain /p /p #J-18808-Ljbffr

📌 T Support Specialist (Madrid)
🏢 Ubique Systems
📍 Madrid