Technical Support - Level 2 (Madrid)

Technical Support - Level 2 (Madrid)

04 ago
|
Signaturit Group a Namirial
|
Madrid

04 ago

Signaturit Group a Namirial

Madrid

ppbAbout Signaturit Group, a Namirial Company /b /p pSignaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. /p pAs a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). /p pFollowing the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines integral reach with local proximity to offer direct service to businesses and public administrations. /p pbWhat you will do at Signaturit /b /p ul liMonitor, analyze, and ensure the availability and performance of managed services. /li liAdministration and troubleshooting of Linux systems. /li liAnalysis and diagnosis of internal applications, including log review, processes, and performance. /li liManagement and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte. /li liDevelopment and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks. /li liAdvanced diagnosis of alerts, incidents, and critical issues. /li liCollaboration with other teams to resolve incidents escalated to Level 2. /li liManagement of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions. /li liCollaboration with other departments to improve the customer experience.



/li /ul pbWhat we believe should contribute to your success in this context /b /p ul liComputer Science studies and at least 4 years of previous experience in a similar role. /li liStrong analytical skills to identify patterns, anomalies, and root cause. /li liProblem-solving mindset focused on rapid service recovery. /li liAbility to work under pressure in critical situations. /li liGood communication skills and ability to collaborate with multidisciplinary teams. /li liProactivity, autonomy, and a continuous improvement mindset. /li liObservability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills. /li liLinux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs). /li liIntermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis). /li liExperience with Bash scripting. /li liAvailability to be on call one week per month. /li /ul pbIndicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform): /b /p ul liHR Discovery Call (30 min) /li li1st interview with our business (direct report) /li liBusiness case /li liOnline personality assessment + Feedback Session /li li2nd interview with our business /li liReference check /li /ul pbWhy Join Us /b /p ul liOffice located in one of Madrid's best areas (Plaza de España), with excellent public transport connections /li liIndicative salary range: Base salary: 28/31K€ depending on assessed level of autonomy- Variable component : up to 2K€ upon 100% achievement of objectives defined with your manager. /li /ul pBe part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. /p pFor more information, explore our website and discover how you can contribute to our mission. /p pWe are looking forward to meeting you! /p p* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. /p /p #J-18808-Ljbffr

📌 Technical Support - Level 2 (Madrid)
🏢 Signaturit Group a Namirial
📍 Madrid

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