ppThe Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross-functional teams and acting as a point of contact for key accounts. /p h3Responsibilities /h3 ul liBuild and maintain strong relationships with technical stakeholders at high-value or strategic client organizations /li liDevelop and execute strategic account plans to align with clients' long-term business goals and technical requirements /li liAlong with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise /li liMaximize client and user health, success, and engagement by conducting site audits, analyzing user feedback, and identifying opportunities for improvement /li liDevelop and deliver training content that drives adoption and retention, including brand-specific training for sales representatives and retailers /li liMaintain and update training materials in a timely manner to reflect product platform enhancements, process changes, and evolving market needs. /li liHelp lead pricing, contract renewal negotiations, and SOW development to ensure alignment with company targets and customer value /li liAct as a point of escalation for customer issues and work to resolve complex problems /li liProvide advanced technical support and solutions for complex issues, ensuring swift resolution and minimal disruption to client operations /li liAdvocate for clients' needs within the organization, ensuring their feedback drives product improvements and service enhancements /li liConduct regular strategic business reviews with clients to assess their satisfaction, address concerns,



and identify opportunities for further value creation /li liCollaborate with other client facing team members, engineering and product teams, when necessary to resolve complex technical issues and drive product enhancements /li liParticipate in establishing and maintaining detailed documentation of client integration and any customizations /li liHelp prepare and deliver comprehensive reports and presentations on account status, technical performance, and strategic initiatives to both clients and senior management /li liBecome an Elastic expert and understand our Elastic platform features and functionality in a short period of time /li liHelp manage client and end-user incoming emails, tickets, chat, phone support /li liTroubleshoot platform issues or bugs that are raised by clients or end-users /li liTest issues to replicate client or end-user issues and thoroughly document /li /ul h3Requirements /h3 ul li3+ years’ experience in customer success or a similar position /li liStrong problem-solving skills and the ability to handle complex customer issues /li liUnderstanding of SaaS, CRM, ERP and mobile software /li liExperience with B2B and ecommerce platforms /li liQuality Assurance (QA) experience /li liHands on experience with structured data, databases and SQL /li liExperience with MS Office /li liExperience with GitHub, Jira and Smartsheet /li liExperience with HubSpot (or other helpdesk system) a plus /li liSolid writing and presentation skills /liliProven track record of managing complex technical projects and high-value client relationships. /li liExceptional communication and interpersonal skills,



with the ability to engage and influence senior stakeholders. /li liAbility to work independently, prioritize tasks, and manage multiple high-priority projects. /li /ul h3About Emerald /h3 pAt Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams. /p h3COMPENSATION BENEFITS /h3 pPlease note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law. /p ul liunlimited vacation for exempt employees /li liflexible working locations /li li401(k) plan with a company match /li limedical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits /li liparental and caregiver leave /li lidependent, commuter and FSA benefits /li liprofessional development programs like Toastmasters /li limental wellness tools /li /ul pIf you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at /p h3About Emerald /h3 pEmerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit /p /p #J-18808-Ljbffr

📌 Technical Account Manager, EU (Barcelona)
🏢 Emerald X
📍 Barcelona