ph3Job Title /h3 pSenior Customer Service Specialist /p h3Designation /h3 pSrCustomerServiceSpecialist /p h3Location /h3 pBarcelona /p h3Job Summary /h3 pThe Senior Customer Service Specialist will be responsible for the end-to-end execution of Email and Contact Centre campaigns across the EMEA region. This role involves collaborating with various teams to ensure that campaigns align with commercial objectives, while also developing strategies to enhance customer engagement and insights. The adecuado candidate will possess strong CRM tool navigation skills and a passion for delivering exceptional customer experiences. /p h3Responsibilities /h3 ul liManage the end-to-end process of Email and Contact Centre campaign briefs, ensuring timely execution across the EMEA region. /li liDeliver EMEA CRM operations by overseeing campaign reporting and performance analysis. /li liAssist the CRM Lead in the development of quarterly and annual strategy planning to enhance customer engagement. /li liCollaborate with the design team to source images and ensure that creative materials adhere to industry best practices and meet the requirements of the campaign brief. /li liDevelop and implement a robust Test Learn strategy to gather vital customer insights, enabling continuous evolution of the channel. /li liLiaise with the Store Team to ensure all campaigns align with the Store’s commercial objectives and enhance overall performance. /li liCompile content for ad‑hoc communications, ensuring clarity and relevance to the target audience. /li liIdentify and implement new innovations for the channel to improve customer engagement and operational efficiency. /li /ul h3Mandatory Skills /h3 ul liProficient in CRM tool navigation,



specifically Salesforce or Siebel. /li liStrong analytical skills with the ability to interpret campaign performance data. /li liExcellent communication skills, both written and verbal, with a focus on customer engagement. /li liAbility to work collaboratively in a cross‑functional team environment. /li liStrong organizational skills with the ability to manage multiple projects simultaneously. /li /ul h3Preferred Skills /h3 ul liExperience in campaign management within the EMEA region. /li liFamiliarity with digital marketing best practices and customer engagement strategies. /li liCreative problem‑solving skills and a proactive approach to identifying opportunities for improvement. /li liKnowledge of industry trends and innovations in CRM and customer service. /li /ul h3Qualifications /h3 ul liBachelor’s degree in Marketing, Business Administration, or a related field. /li liRelevant certifications in CRM tools or digital marketing are a plus. /li /ul h3About Mphasis /h3 pMphasis applies next‑generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach.



Front2Back™ uses the exponential power of cloud and cognitive to provide hyper‑personalized digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. /p h3Equal Opportunity Employer /h3 pMphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E‑Verify posting click here. /p pMphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to and let us know your contact information and the nature of your request. /p /p #J-18808-Ljbffr

📌 SrCustomerServiceSpecialist (Barcelona)
🏢 Mphasis
📍 Barcelona