ph3Guest Services Trainee – Grand Hyatt Barcelona /h3 pAt bGrand Hyatt Barcelona /b, one of the city’s newest and most prestigious luxury hotels, we are looking for a motivated, proactive, and service-oriented bGuest Services Trainee /b to join our Front Office team. /p pThis internship offers a unique opportunity to gain hands‑on experience in luxury hospitality while developing the skills and knowledge required to build a successful career in hotel operations. As a Guest Services Trainee, you will support the Front Office team in delivering exceptional service and creating memorable experiences for our guests throughout their stay. /p pIf you are passionate about hospitality, enjoy interacting with people from around the world, and are eager to learn in a dynamic and international environment, we would love to hear from you. /p h3About the Role /h3 pAs a bGuest Services Trainee /b, you will learn the day‑to‑day operations of a luxury hotel’s Front Office department while supporting the team in ensuring a seamless guest journey. You will have the opportunity to develop your communication, organizational, and customer service skills while working alongside experienced hospitality professionals. /p pThis is an operational internship with a brotating schedule /b, including shifts, weekends, and public holidays according to hotel operational needs. You will collaborate closely with Front Office, Housekeeping, Concierge, and other departments to ensure outstanding guest satisfaction. /p h3Key Responsibilities /h3 ul liWelcome guests upon arrival and assist in creating a positive first impression of the hotel /li liSupport the check‑in and check‑out process under the guidance of the Front Office team /li liAssist guests with requests, inquiries,



and general information about the hotel and destination /li liSupport the coordination of room assignments, amenities, VIP setups, and special requests /li liMaintain effective communication with Housekeeping, Concierge and other operational departments /li liMonitor guest arrivals, departures and preferences to help anticipate guest needs /li liAssist in handling guest feedback and escalating concerns when necessary /li liSupport the preparation of welcome letters, room keys and guest amenities /li liParticipate in daily briefings, training sessions and operational meetings /li liRepresent the Grand Hyatt brand with professionalism, enthusiasm and attention to detail /li /ul h3Qualifications /h3 ul liCurrently studying or recently graduated in Hospitality Management, Tourism, Business Administration or a related field /li liProficiency in bEnglish and Spanish /b (spoken and written); additional languages are highly valued /li liPrevious customer service experience, hospitality internships or exposure to luxury service environments is a plus /li liStrong interpersonal and communication skills /li liPositive attitude and willingness to learn /li liExcellent organizational skills and attention to detail /li liAbility to work effectively in a fast‑paced and multicultural environment /li liStrong team spirit and collaborative mindset /li liFamiliarity with hotel systems is an advantage; bOpera knowledge /b is a plus /li liAvailability to complete an internship agreement through a university or educational institution, if applicable /li liFlexibility to work rotating shifts, weekends and public holidays according to operational needs /li /ul h3Values /h3 pAt Hyatt, we care for people so they can be their best. Our values — bEmpathy, Integrity, Respect, Inclusion, Innovation and Well‑being /b — guide everything we do and define how we work together every day. /p pHyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences. /p h3What You Will Love About Us /h3 ul liA unique opportunity to gain practical experience in one of Barcelona's leading luxury hotels /li liExposure to international hospitality standards and guest service excellence /li liOngoing training and development opportunities /li liMentorship from experienced hospitality professionals /li liEmployee meals provided during working shifts /li liAccess to Hyatt’s integral learning and career development resources /li liSpecial rates at Hyatt hotels for you, your family and friends (where applicable under company policies) /li liThe possibility to grow your career within Hyatt worldwide /li /ul h3Be Part of Something GRAND /h3 pWith more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences. /p pJoin bGrand Hyatt Barcelona /b as a bGuest Services Trainee /b and begin your hospitality career with a GRAND team dedicated to turning every guest stay into something exceptional. /p /p #J-18808-Ljbffr

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