ph3Who we’re looking for /h3 pWe’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. /p pReady to become a game-changer? Supercharge your career with us and be part of something extraordinary. /p h3Why we need you /h3 pWe’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. /p pIf you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. /p pAs our Customer Service Host, you’ll be supporting the delivery of high‑quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints.Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game. /p h3What you’ll do /h3 pYou’ll take ownership of work that gives us our competitive edge, including: /p ul liProviding world‑class customer service by responding to customer queries by telephone, email, and online chats in Spanish and/or English, where applicable /li liTaking full responsibility for customer related queries /li liAssist on tasks within other regions by using company translation tools provided /li liProcessing and resolving of incoming and outgoing contacts in a multimedia environment /li liProcessing pertinent information into relevant databases /li liCustomer relationship building and management,



as well as cross selling of products and services /li liPerforming extra tasks given by team managers as required. /li /ul pThis list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. /p h3What you’ll bring /h3 pYou’re someone who brings: /p ul liClear, confident communication (written and verbal), and the ability to breakdown complex ideas /li liA collaborative mindset, working smoothly with cross‑functional teams to hit shared goals /li liStrong organisational skills and the ability to manage multiple projects without dropping the ball /li liExceptional attention to detail and a commitment to high‑quality work /li liAdaptability – you stay sharp, productive and positive in fast‑moving environments /li liSpanish as a first language /li liFluency in English /li liAvailability to work on 24/7 shift rotations /li liAbility to handle complex interactions clearly and effectively. /li /ul h3Desirable skills you’ve got up your sleeve /h3 pIt would be great if you also have some the following skills: /p ul liIn-depth knowledge of sports betting markets, including odds calculation, betting types and market trends /li liPrevious experience in the online gaming or casino industry,



with a strong understanding of player behaviour and industry regulations /li liFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards /li liExperience in developing and executing customer retention strategies /li liExpertise in managing multiple customer contacts simultaneously /li liProven work experience in the relevant field /li liBeing in a possession of a degree or a diploma. /li /ul h3Our values are non‑negotiables /h3 pOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. /p pThese competencies are: /p ul liAdaptability /li liOwnership and accountability /li liInitiating action /li liResilience /li liTeam orientation /li liIntegrity /li liInnovation /li /ul h3What you’ll get back /h3 pWe invest in your growth and wellbeing, so you can bring your best: /p ul libSupergrowth is real here. /b Our learning and development programmes give you the tools, training and opportunities to level up fast. /li libYour progress matters /b. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. /li libSupport that has your back /b. Our Employee Assistance Programme offers resources for you and your family. /li libHealth insurance /b /li libLife assurance /b /li libIncome protection /b /li libPension scheme /b /li /ul h3Ready to feel superclass? /h3 pAt Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. /p pbGame on! /b /p /p #J-18808-Ljbffr

📌 Customer Service Host (Ceuta)
🏢 Super Group (SGHC)
📍 Ceuta