ph3About the Role /h3 pWe are seeking a dedicated Customer Service Representative fluent in Icelandic to join a leading outsourcing / BPO team in Barcelona. In this full‑time role (38.5h/week), you will assist international travellers and accommodation partners handling enquiries via phone and email, clarifying service, payment and technical questions, and ensuring excellent support throughout the process. You’ll serve as a mediator between clients and accommodation providers, always striving to deliver a high level of service and clear communication, while following established procedures. /p h3What You Need /h3 ul liNative or fluent Icelandic (C2), and strong command of English /li liExcellent interpersonal and communication skills both written and spoken /li liProficiency in PC tools (Office 365, CRM platforms, internal systems) /li liA problem‑solving attitude and a solution‑driven mindset /li liFlexibility and adaptability to changing priorities and processes /li liPrevious experience in customer service or contact‑centre settings is a plus /li liWillingness to work onsite in Barcelona (with possible commute from within 100km) /li /ul h3Whats On Offer /h3 ul liOpportunity to work in a multicultural, international environment supporting clients around the world /li liModern office spaces well connected via public transport,



near major shopping/urban areas /li liOnboarding training (initial 3‑week training followed by continuous coaching) /li liIf you move to a permanent contract: private health insurance offered /li liAdditional perks such as versátil remuneration, transport or nursery school support, and everyday benefits (coffee, fresh fruit, etc.) /li liA supportive culture with room for career growth and learning /li /ul h3Why Barcelona? /h3 pBarcelona isn’t just a job location its a city that offers an exceptional quality of life outside work. Its known for a vibrant expat community, rich cultural life, and a warm Mediterranean climate. /p pEveryday living in Barcelona is often more affordable than in many major European capitals: groceries tend to remain reasonable, and public transport is efficient and budget friendly. /p pBeyond that, you’ll have easy access to beaches, historic architecture, arts and entertainment, and lots of social opportunities making it a city where work and life can balance beautifully. /p pIf you’re ready to take on a customer focused role and enjoy the balance of international work with Mediterranean lifestyle, this Customer Service Representative position in Barcelona could be the ideal next step. /p /p #J-18808-Ljbffr

📌 Customer Service Representative - Barcelona, Spain
🏢 Nordicrecruiters
📍 Barcelona