ppExperience the power of a game-changing career /p pAre you passionate about technical support and delivering outstanding customer experiences? /p pWe're a global technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support. /p pAs a Technical Support Advisor in Barcelona, you'll provide technical assistance to customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a general, industry-leading brand. /p h3Career growth and personal development /h3 pWe'll provide you with the tools, training, and support you need to succeed. At Concentrix, you'll have the opportunity to develop your technical expertise while working alongside experienced professionals in a collaborative, international environment. /p h3What you will do in this role /h3 ul li- Provide technical support to customers via phone and email, troubleshooting product issues and delivering timely, effective solutions. /li li- Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience. /li li- Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish. /li li- Deliver product training sessions to customers and partners,



helping them maximize product knowledge and performance. /li li- Monitor customer cases, prepare progress reports, and identify opportunities for product and service improvements. /li li- Build trusted relationships with customers by providing proactive support and maintaining high service quality standards. /li /ul h3Qualifications /h3 ul li- At least 3 years of experience in a customer service or technical support environment. /li li- Native or fluent in German plus advanced English /li li- Background in cycling, mechatronics, mechanical systems, or a related technical field. /li li- Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset. /li li- Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage. /li li- Excellent communication, organization, and time management skills, with availability to travel occasionally when required. /li /ul h3What's in it for you /h3 ul li- Full-time 39 hours/week permanent contract Monday to Friday 09:00 - 18:00 /li li- Salary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus /li li- Central office location in Barcelona /li li- Full paid training on the company and the project you'll be working on /li /ul pExperience the best version of you! /p /p #J-18808-Ljbffr

📌 Technical Support(German - speaking) - Hybrid (Barcelona)
🏢 Concentrix
📍 Barcelona