ppDescripción del trabajo /p pKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. /p pOur award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. /p pLa información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes. /p pThe Customer Master Data Supervisor leads a team of specialists to manage the end-to-end lifecycle of customer records—from initial setup and credit checks to data cleansing and archiving. This role balances day-to-day operational oversight with strategic data governance, ensuring that all data entries comply with integral standards, legal tax requirements, and internal audit protocols. /p h3Responsibilities /h3 h3Team Leadership Operations /h3 pWorkload Coordination: Distribute and supervise the daily tasks of the CDM team to ensure Service Level Agreements (SLAs) for record creation and updates are met. /p pPerformance Management: Set clear KPIs for team members, provide regular coaching, and conduct annual performance reviews. Establishes, maintain and execute on business controls and processes. /p pEscalation Point: Act as the first point of contact for complex data issues or disputes between departments (e.g., Sales vs. Finance). /p pProvide leadership to the team, helping in defining yearly priorities and ongoing project related to Customer Data Mgmt /p h3Data Quality Governance /h3 pIntegrity Oversight:



Monitor data for completeness, accuracy, and uniqueness (preventing duplicate customer profiles). /p pStandardization: Develop and enforce global naming conventions, address formats, and tax documentation requirements. /p pData Cleansing: Lead periodic maintenance projects to keep data accurate (e.g. dormancy, fake, etc…) /p h3Compliance Audit /h3 pSOX/Internal Controls: Ensure all data changes have proper documentation and approval workflows to meet Sarbanes-Oxley (SOX) or local compliance standards. /p pTax Legal Validation: Verify tax IDs (VAT/GST) and ensure customers are not on restricted or "denied party" lists for international trade. /p h3Process Improvement /h3 pAutomation: Identify opportunities to use AI or other tools/processes to speed up data entry and validation. /p pCross-Functional Collaboration: Partner with IT, Sales, and Supply Chain to ensure data structures support new business initiatives or software rollouts. /p h3Qualifications /h3 ul liERP Proficiency: Advanced knowledge of Oracle, SalesForce, SAP or similar systems /li liData Tools: High proficiency in Excel (VLOOKUPs, Pivot Tables) and data visualization tools like Power BI, Reporting Tools or Tableau. /li liProcess Knowledge: Good understanding of the Quote-to-Cash processes and attention to detail. /li liEducation: Bachelor’s degree in Business Administration, Finance, IT, or Data Management. /li liExperience: 5+ years in Master Data Management or Contact Center /li liStrong business acumen, with the ability to translate customer/stakeholders needs, market dynamics, and strategy into effective processes, solutions and decisions. /li liNetworking: The ability to influence stakeholders in different countries or departments. /li liThe role requires managing a team across different time zones. /li liBuild and sustain a high performing team, inclusive leadership culture, talent and succession, and engagement across geographies while leading effectively through changes. xkdbapo /li /ul pKeysight is an Equal Opportunity Employer. /p /p #J-18808-Ljbffr

📌 Customer Master Data Manager (Barcelona)
🏢 Keysight Technologies
📍 Barcelona