ph3Job Title /h3 pFashion Support Consultant - (French speaking) - Onsite - Part-time -GE02 /p h3Job Title /h3 pFashion Support Consultant - (French speaking) - Onsite - Part-time -GE02 /p h3Job Description /h3 pStep into a Game-Changing Career /p pReady to join an innovative and fast-growing team? We’re a general leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions. /p pIf you’re looking to develop your career and feel inspired, this is your opportunity. As a Fashion Support Consultant, you’ll be part of a dynamic team of game‑changers shaping the future of the fashion industry. /p h3Career Growth and Personal Development /h3 pThis is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career. /p h3What You Will Do In This Role /h3 pAs a Fashion Support Consultant, you will: /p ul liTake incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. /li liTake incoming calls from boutiques and shops via telephone and resolve demands. /li liLog call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. /li liEscalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. /li liEnsure contractual SLA is maintained. /li liProvide cover for other Agents in their absence, either within the same team or across teams. /li liLiaise with Supervisors/ Mentors on specific projects where requested. /li liTo understand and comply with administrative duties including holiday,



sickness and overtime forms in a timely and accurate manner. /li liTo attend regular Team Meetings. /li liTo work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction. /li /ul h3Requirements /h3 ul liNative level of French plus fluent level of English /li liWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office /li liGood disposition to work in a customer service environment /li liCustomer care skills – ability to listen to and understand the customers’ needs /li liAbility to take ownership of, and progress calls to resolution or to escal call to resolution /li /ul h3Personal Abilities /h3 ul liResistant to stress. /li liVery good communication skills. /li liAbility to work in a team. /li liLogical approach to problem solving. /li liAbility to work on own initiative. /li liAbility to adapt to different situations and needs. /li /ul h3What’s In It For You /h3 ul liPart‑time (20 hours/week) permanent contract, Monday to Friday (14:00–18:00) /li liSalary of € 10.063,14 gross/year + up to € 615.38 gross/year in bonus /li liOnsite Barcelona Office /li liReferral bonus opportunities /li liFully paid training on the company and your project /li liCareer development programs and specialized courses /li /ul h3Be Your Best Version /h3 pAt Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too. /p pConcentrix is an equal opportunity employer /p pWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr

📌 Fashion Support Consultant - (French speaking) - Onsite - Part-time - (Barcelona)
🏢 Concentrix
📍 Barcelona