ph3Can you imagine supporting international clinical software applications with real operational impact? /h3pJoin a technical support project focused on a portfolio of clinical software applications. You will provide second level support, analyze incidents, support application configuration and integrations with Laboratory Information Systems (LIS), acting as the technical bridge between regional organizations and DevOps teams. /ppAt ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported. /ph3How do we make this happen? /h3pWith people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months. /ppAnd the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals. /ppWe strongly encourage growth and continuous training. Each person has an individual development plan, mentoring, and access to internal technical communities. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key. /ph3What you will bring /h3ulliProven experience providing L2 technical support in enterprise software environments. /liliStrong troubleshooting skills with complex software applications, including log analysis and root cause identification.



/liliBasic knowledge of Angular and Java technology stacks for incident analysis. /liliExperience configuring applications and supporting integrations with Laboratory Information Systems (LIS). /liliGood understanding of networking fundamentals, operating systems and relational databases, with fluent English. /li /ulpYou will be responsible for providing second level technical support for clinical software applications, troubleshooting incidents and configuration issues, analyzing logs and technical information, coordinating with international affiliates, distributors and DevOps teams, and escalating unresolved issues with complete technical evidence while contributing to knowledge sharing and continuous improvement. /ph3What if the project ends? /h3pWe work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development. /ppWe ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek. /ppOur model is hybrid: we usually go to the office 2 days a week, though this depends on the project and team, but we love seeing each other’s faces; the best stories always happen in the office! /ph3You will also enjoy /h3h3And the salary? /h3pWe will discuss it during the first call. If it is important to you, feel free to ask! /p /p #J-18808-Ljbffr

📌 Technical Support Engineer - Clinical Software (Barcelona)
🏢 Erni Swiss Software Engineering
📍 Barcelona