ppMission: In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market. /ph3Key Responsibilities /h3ulliCHANEL Ambassador: embody the values of the Brand. /liliCHANEL Insider: possess a solid knowledge of the Brand, its heritage, modernity and know‑how; share it with the clients and the team. /liliImplement all training received, be curious to learn more to nourish a beauty culture and trend knowledge, and be proactive in self‑learning. /liliRespect the uniform and grooming guidelines at all times. /liliEnsure the work area is clean, tidy, hygienic and professional at all times; know and respect VM guidelines. /liliCreate a tailor‑made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long‑lasting relationships. /liliEmbrace digital shopping trends and play an active role in delivering a seamless omni‑channel experience for clients. /liliCo‑create stories with the client, sharing the brand culture and blending it with the client’s personal story and the point of sale environment to come up with unique moments made just for them. /liliHelp the client develop their own style and, if needed, propose alterations. /liliHandle client service complaints and requests effectively and according to guidelines, dealing with complexity and challenging situations.



/liliBe performance‑minded to achieve sales objectives; know and understand the business challenges and maintain discretion about all areas of the CHANEL business. /liliContribute to business by achieving sales targets, using all levers such as products, services and data capture to retain, recruit and grow client return rate. /liliHave appropriate knowledge of operations to ensure smooth running of business, and report to the Boutique Manager. /liliMonitor requests for after‑sales service. /liliAct as a team player, demonstrate team spirit, communicate regularly with team and manager, and show ethics and integrity. /liliShare best practices with the team, be proactive and contribute to nourishing the collective knowledge and skills. /liliEnsure proper operation of the sales space at all times, as directed by Visual Merchandising. /liliParticipate in product stock replenishment and physical inventory of stocks. /li /ulh3Experience Qualifications /h3ulliEagerness and willingness to take care of the client. /liliLuxury retail experience is mandatory. /liliStrong selling skills and performance‑driven for RTW. /liliStyling knowledge and ability to create RTW total look. /liliMandated languages: English and Chinese mandatory. /li /ulh3Soft Skills and Abilities /h3ulliInterpersonal skills, ability to establish emotional connection and build a relationship. /liliEmpathy and listening skills. /liliGenerosity and “art of caring”. /liliCuriosity, openness and eagerness to learn. /liliProblem‑solving and ability to deal with complexity and change. /liliSelf‑awareness, self‑confidence. /liliEnthusiasm, energy and motivation. /liliStorytelling and ability to engage and inspire. /liliTeam spirit, ethics and integrity. /liliPositive body language. /li /ul /p #J-18808-Ljbffr

📌 Fashion Advisor Rtw Chinese Speaker (Barcelona)
🏢 Chanel
📍 Barcelona