ppAt Factorial, we are looking for a senior Account Manager for the Rest of the World Market (ROW) to help us boost the company to the next level. This role is all about being there for our customers while leveraging upselling and renegotiation opportunities. We work with international clients from various markets such as UKI, US, South Africa, Eastern Europe, Poland, and the Middle East. /ph3Responsibilities /h3ulliConstant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized upsell plan. /liliProvide after-sales support, cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship. /liliBuild, engage and develop top quality relationship with our enterprise customers through regular communication, constant and proactive improvement action plans. /liliManage your own customer's portfolio, keep its information updated daily and build tracking reports of the account status. /liliEnsure prompt and accurate answers to all client inquiries, offering personalized feedback. /liliPromote and explain new products/services and functionalities to existing customers. /liliWork hand in hand with different teams—sales, product, customer support—and act as their main contact for valuable feedback. /li /ulh3Qualifications /h3ulliEnglish language professional proficiency. Other languages are a plus. /liliPrevious experience working with sales targets. Experience in customer success and satisfaction is highly valued.



/liliAbility to make things easier for customers and colleagues, smoothing out roadblocks. /liliAmbitious, self motivated, thrives with ownership; open to proposing and implementing new strategies. /liliTeam worker, energetic and positive thinker. /liliCommitted, organized and proactive problem solver who loves helping people. /liliStrong organizational skills with extensive use of CRM tools and portfolio management. /liliDecisive and able to pick up the phone to support clients. /liliReady to work in a fast paced, less corporate, startup environment. /liliEager to take ownership of the company and share improvement points. /li /ulh3Benefits /h3ulliStructured career paths supporting professional growth with no dead ends. /liliTransparent salary grid from 33,500 € to 45,500 € OTE, 70/30 split (fixed/variable). /liliUncapped monthly variable; ambition sets the limit. /liliPrivate health insurance. /liliHigh growth, multicultural and friendly environment. /liliWellhub health and wellness (gyms, pools, outdoor classes). /liliExpense savings with Cobee. /liliLanguage classes. /liliBreakfast and organic fruit in the office. /liliFood discounts with Nora. /liliPet friendly workplace. /liliAdditional benefits revealed during the interview process. /li /ulpWe welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. /p /p #J-18808-Ljbffr

📌 Senior Account Manager RoW Market (English Speaker) (Barcelona)
🏢 Factorial Hr
📍 Barcelona