ppEmployment Type:Permanent Contract Duration:3 years /ph3Why you will love working here /h3pAt IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive. /pulliOur Values are not just words on a page - they are the energy behind everything we do: bONE IATA /b - We collaborate across teams, bTRUSTED /b - We do the right thing, bINNOVATIVE /b - We make tomorrow better, bINCLUSIVE /b - We embrace diverse perspectives. /liliWith over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. /liliDiversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. /liliWe encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. /liliWe promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off! /li /ulh3About the team you are joining /h3pThe Billing and Settlement Plan (BSP) has long been the backbone of agency–airline settlement, processing over USD 230 billion annually and serving as the industry’s most efficient and trusted payment channel. As the travel ecosystem evolves and new distribution and payment modelsemerge, the BSP is at a pivotal moment. Its share of general passenger sales is declining, signaling the need for a renewed strategic focus to protect its relevance and unlock new growth. To address this inflection point, IATA is launching aBSPGrowthProgrammebuilt around two pillars: (1) Retention and Growth of BSP Participation, and (2)



Product Development and Innovation.Thisprogrammeaims to strengthen BSP’s competitiveness, expand its value proposition, and secure sustainablelong‑termSCU growth across all regionsto reach1 billion transactions by 2030. Within this transformation, the Senior Manager, BSP Growth Operationswill play a critical role in shaping and executing domestic BSP expansion, working closely with airlines, country managers, and local stakeholders to deliver successful market implementations. In parallel, the role will actively monitor BSP sales performance,identifyingrisks of declining SCU volumes amongparticipatingairlinesand driving targeted actions toretainand recover volumes. The role will also focus on unlockingadditionalgrowth byidentifyingairlines with untapped BSP potential and supporting initiatives to increase their reported sales through BSP. /ph3What your day would be like /h3ulliMonitor and analyze SCU performance acrossparticipatingairlines,identifyingtrends, risks, and opportunities for growth or recovery. /liliEngage with airlines, with the collaboration of Regional and Local offices, to address declines in BSP-reported sales, developing and implementing actions toretainvolumes and prevent further leakage. /liliIdentifyairlines with underutilized BSP potential and drive initiatives to increase their participation and reported sales.



/liliCoordinate planning and execution of market engagement workshops with target airlines and local stakeholders, in close collaboration with Country Managers. /liliGather insights from market discussions to shape a tailored BSP value proposition for domestic flows. /liliDevelop market‑specific proposals outlining the technical, operational, and financial advantages of domestic BSP participation. /liliLead the end‑to‑end implementation of domestic BSP rollouts, ensuring alignment, readiness, and successful onboarding across all stakeholders. /liliCollaborate with all program team members, as well as relevant departments within and beyond the PS division, including support functions. /li /ulh3We would love to hear from you if /h3ulliUniversity degree (Bachelor or Master) inBusiness, Economics, Engineering, Data/Analytics, or a related field; /lili7–10+ years’ experience in operations orprogrammedelivery, ideally in the airline or travel ecosystem /liliProven ability to leadend‑to‑endoperational rollouts across multiple markets /liliExperience working with airlines, country managers, and local stakeholders /liliStrong understanding of BSP processes, airline distribution, and domestic settlement flows /liliAbility to developmarket‑specificoperational/technical proposals and value propositions /liliStrong skills in workshop facilitation, stakeholder engagement, and operational planning /liliSolid analytical capabilities and excellent communication skills /liliHigh ownership, collaboration, and a continuous improvement mindset /li /ulpTravel Required: N /ppLearn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward tohearing from you! /p /p #J-18808-Ljbffr

📌 Senior Manager, BSP Operations Growth (Madrid)
🏢 Iata Consulting
📍 Madrid