pstrongTake your career to the next level with Amaris Consulting as a Service Delivery Manager expert in BMC Remedy. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. /strong /ph3Responsibilities: /h3ulliDevelop detailed project plans outlining tasks, schedules, resource allocation, and dependencies for successful project completion. /liliCreate and maintain detailed project schedules, updating them as necessary to reflect changes and progress. /liliMonitor project budgets, expenses, and resource allocation to ensure projects are delivered within approved financial parameters. /liliOptimize resource utilization and allocation to maximize efficiency and productivity. /liliIdentify, evaluate, and manage IT-related risks and vulnerabilities that could impact organizational operations, data, and systems. /liliImplement risk mitigation strategies and ensure proper risk transfer and acceptance. /liliEstablish performance metrics and KPIs to evaluate IT effectiveness and efficiency. /liliMonitor and analyze performance data to identify areas for improvement and optimize IT processes. /liliEvaluate client satisfaction at least annually, ideally every three months, depending on client needs and commitments. /liliUse ProjectV2 application to assess client satisfaction during project reviews. /liliDevelop comprehensive strategies for IT transformation or change initiatives aligned with organizational goals and vision. /liliCreate detailed implementation plans, schedules, and milestones to guide the transformation process. /liliFacilitate communication and collaboration between IT and business units to ensure IT initiatives align with business needs and priorities. /liliEngage with stakeholders to gather feedback, address concerns,



and ensure satisfaction with IT governance practices. /li /ulh3Minimum Requirements: /h3ullistrong5+ years of experience in IT Service Management, specifically with BMC Remedy. /strong /liliStrong budget and resource management skills to ensure projects are delivered within approved financial parameters. /liliExpertise in risk management, including identifying, evaluating, and mitigating IT-related risks. /liliAbility to establish performance metrics and KPIs to evaluate IT effectiveness and efficiency. /liliExperience in client satisfaction management, ideally with regular evaluations. /liliStrong change management skills to develop and implement IT transformation strategies. /liliExcellent communication and stakeholder engagement skills. /lilistrongFluency in Spanish (English nice to have) /strong /lilistrongHybrid mode in Barcelona. /strong /li /ulpJoin our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: /pulliGrow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level. /liliEnhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops. /liliTake charge of your training with an annual personal budget and company-paid certifications. /liliEnjoy versátil policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance. /liliBenefit from our WeCare program, supporting employees in critical situations. /liliUnleash your full potential, both professionally and personally. /li /ulpAmaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. /p #J-18808-Ljbffr

📌 IT Service Manager (BMC Remedy) (Barcelona)
🏢 Mantu Group
📍 Barcelona