Experteer Overview
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As an IOH Provider Claims SME, you will serve as the go-to expert for Claims processes, tools, and best practices. You will partner with Senior Supervisors to drive process excellence, mapping end-to-end workflows and guiding improvements across the organization. You’ll train colleagues, support onboarding, and act as a liaison with internal and external partners to ensure consistent, high-quality service. Your work fuels operational efficiency, accuracy, and an enhanced customer experience, at scale across locations.
Compensaciones / Beneficios
• Develop and maintain in-depth knowledge of the relevant claims processes
• Act as expert user for the team’s tools and partner setups
• Serve as organizational ambassador for the knowledge area and point of contact for questions
• Represent the process in enterprise projects and stakeholder meetings; manage relationships with partners
• Identify, propose, and share opportunities for process improvement and innovation
• Map, document, and optimize end-to-end processes to boost efficiency, quality, compliance, and CX
• Identify bottlenecks, risks, and control gaps; conduct root cause analysis
• Maintain SOPs, workflows, and process maps; support knowledge management
• Collaborate with stakeholders to design and monitor improvements using data and requirements
• Monitor KPIs; recommend enhancements to productivity and outcomes
• Support transformation initiatives through process expertise and mapping
• Provide on-site training and support for new hires; lead process walkthroughs and sessions
• Develop escalation paths and support BPO partners; address escalations
• Analyze performance trends and standardize procedures; drive efficiency
• Support design and documentation of improvements impacting Claims operations and BPO partnerships
• Foster strong internal and external stakeholder relationships for seamless service delivery
Responsabilidades
• Strong performance track record
• International mindset; ability to work remotely with peers across locations
• 1 year of experience at Cigna xqbhyrx
• 2 years in a Claims role
• Experience with Claims IOH processes
• Fluency in English
• Good communication; proficient with Windows tools (Excel, PowerPoint)
• Strong process mapping and documentation skills
• Experience with Lean, Six Sigma, Kaizen, or similar methodologies
• Analytical and problem-solving skills with root-cause capability
• Ability to translate complex processes into clear procedures and training materials
• Experience supporting change management and operational excellence
• Strong stakeholder management and facilitation skills
• Advanced Excel, reporting, and data analysis skills
• Growth mindset and accountability
Requisitos principales
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📌 IOH Provider Claims SME (Madrid)
🏢 Cigna
📍 Madrid