ph3Customer Service Coordinator for the Southern European Region /h3ulliFull-time /li /ulpTOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength /ppAt TOMRA, we want people to binnovate /b, showbpassion /bin their work and bebresponsible /b. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. /ppbJoin the resource revolution! /b /ppThe bCustomer Service Coordinator /b serves as the central point of contact for our customers in the After-Sales Service organization. This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure. You will play a critical role in delivering a seamless experience, ensuring customer satisfaction and operational excellence. /ppbKey Responsibilities: /b /ppbCustomer Interaction Case Management /b /pulliAct as the primary point of contact for customers. /liliReceive and log customer calls and service requests in the ERP system. /liliProvide clear, proactive updates to customers and resolve inquiries promptly. /liliEnsure timely escalation to the Technical Support team. /li /ulpbService Coordination /b /pulliPrepare service quotations for spare parts, service visits and training.



/liliProcess customer orders and monitor progress through to invoicing. /liliOrganize and track return shipments, ensuring proper documentation. /li /ulpbCross-Functional Collaboration /b /pulliLiaise with internal teams (Field Service Engineers, Tech Support, Planning, Logistics, Supply Chain, Finance) to ensure smooth execution of service activities. /li /ulpbProcess Compliance Administration /b /pulliMaintain accurate records and documentation in line with internal processes. /liliEnsure adherence to company policies and service standards. /liliSupport continuous improvement initiatives within customer service departmentulliBachelor's degree in Business Administration or related field (or equivalent experience). /liliExperience: At least 5 years of experience in customer service - preferably in a technical or industrial environment. /liliExcellent command ofbboth Spanish and English /b, which is bmandatory /b for the role, additional language skills are a big plus. /liliStrong organizational capabilities paired with effective multitasking. /liliExceptional written and verbal communication skills. /liliProficient in ERP platforms and the full MS Office Suite. /liliCustomer-oriented approach with a sharp eye for detail. /liliSolid technical aptitude and willingness to learn new systems.



/liliAbility to grasp and navigate complex process flows. /li /ul /li /ulpbWhy work for us: /b /ppYou will have long-term career opportunities, with a globally renowned company and the following: /pulliWork equipment including laptop and cell phone subscription provided /liliAnnual bonus up to 10% /liliExtended Life Insurance: In case of death permanent disability 150k EUR /liliPrivate health insurance affiliation offered at discounted rate /liliOn the job and ongoing training provided /liliAnnual leave: 29 calendar days in accordance with collective bargaining agreement /liliBe part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste /liliInclusive company culture that values diversity, well-being, and strong camaraderie among our teammates /liliGlobal career opportunities with a strong record for promoting internally /liliProfessional training and development: We are passionate about people and seeing them succeed /liliWe love innovation, a collaborative environment where idea sharing and being creative is encouraged /li /ulpTOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. /ph3Job Location /h3 /p #J-18808-Ljbffr

📌 Customer Service Coordinator for the Southern European Region (Valencia)
🏢 Tomra
📍 Valencia