ppLooking for a bFULL TIME Guest Services Advisor (Receptionist) /b /p pbLocation /b: Las Tablas. /p h3Who are we? /h3 pCalido Flex Living is the future of adaptable, high‑end, temporary residence in Madrid. The project has four new buildings (1,500 flats) with the aim of reaching 2,500 flats throughout the Madrid region, with further expansion planned in key areas of other Spanish cities. /p pCalido Flex Living is part of Dazia Capital, a leading real estate investment and asset management company specializing in the Spanish residential sector. /p h3What makes Calido Living unique? ? /h3 ul li? The work environment: collaborative, dynamic and open, without rigid hierarchies, encouraging collaboration and the participation of all. /li li The culture: based on clear values such as respect, innovation and entrepreneurship, promoting a strong sense of belonging. /li li? The professional projection: with constant development opportunities to develop innovative projects. /li /ul h3What will your team be like? /h3 pAs Guests Services Advisor, you will work as part of the property on‑site team, reporting to the General Manager. /p h3What will your mission be? ? /h3 pThe Guest Services Advisor will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless and enjoyable stay. This role requires a friendly, professional, and resourceful individual who excels in communication and problem‑solving. The ideal candidate will be committed to exceeding guest expectations and enhancing their overall experience. /p pHere is a general description of their duties: /p pYour main functions will be:



/p ul libGuest Relations: /b ul liGreet guests upon arrival and provide a warm, welcoming atmosphere. /li liAssist guests with check‑in and check‑out procedures, ensuring efficiency and accuracy. /li liAddress guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution. /li liProvide information about the aparthotel facilities, services, and local attractions. /li liIn coordination with the leasing team, handle reservations, modifications, and cancellations, ensuring accurate records in the reservation system. /li liCoordinate with the sales and marketing team to manage special requests and group bookings. /li liServe as the main point of contact for guests during their stay, providing assistance and information as needed. /li liMaintain effective communication with other departments to ensure guest needs are met and expectations exceeded. /li liAssist guests with transportation, restaurant reservations, and activity bookings. /li liProvide recommendations on local attractions, dining options, and events. /li liMaintain accurate guest records and update the reservation system as necessary. /li liProcess payments and handle financial transactions securely and accurately.



/li liPrepare and distribute guest‑related reports to management. /li /ul /li libQuality Assurance: /b ul liConduct regular inspections of guest rooms and common areas to ensure they meet company standards. /li liReport any maintenance issues or housekeeping concerns to the relevant departments for prompt resolution. /li liSolicit guest feedback through surveys and direct interactions to continuously improve service quality. /li liAddress any negative feedback constructively and ensure follow‑up actions are taken. /li /ul /li /ul h3Qualifications /h3 ul liPrevious experience in a guest relations in a hotel environment, front desk, customer service, or hospitality role (1‑2 years preferred). /li liProficiency in property management systems and MS Office. /li liStrong organizational and multitasking skills. /li liAbility to remain calm and professional in high‑pressure situations. /li liFluent in English (additional languages are an asset). /li liFriendly, approachable, and guest‑focused attitude. /li liExcellent communication and interpersonal skills. /li liAttention to detail and ability to maintain a polished, professional appearance. /li liWillingness to work flexible hours as required. /li /ul h3What do we offer? /h3 ul liDynamic and entrepreneurial environment, with cross‑cutting structure and opportunities for development and growth. /li liThe opportunity to create a unique product from scratch with direct impact on residents' lives, offering new housing solutions in a stressed market. /li /ul /p #J-18808-Ljbffr

📌 Guest Services- Full Time Receptionist (Madrid)
🏢 CALIDO LIVING
📍 Madrid