ph3About Agoda /h3 pAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. /p h3About Agoda /h3 pAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. /p pToday, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. /p pNo two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. /p h3Our Purpose – Bridging the World Through Travel /h3 pWe believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. /p pWe are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. /p pAt Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. /p h3Get to Know Our Team: /h3 pAgoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. /p h3The Opportunity: /h3 pAs a Support Associate in bKuala Lumpur /b, bJapanese language /b with 24/7 shift, you will:



/p ul liBuild strong problem-solving and communication skills that open doors to many future roles /li liSupport customers and partners from multiple countries and cultures, gaining truly integral experience /li liJoin a data-driven, fast-learning team that experiments, improves, and shares feedback openly /li /ul h3In This Role, You Will: /h3 ul liDeliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). /li liRequired to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills. /li liProfessionally handle high volume of inquiries from customers and partners. /li liYou will be accountable for meeting individual (KPIs) and team goals. /li liUnderstand and deliver business strategies and improve customer services through the execution of self-service. /li liContinuously identify work process improvements and communicate to Team Leaders and (or) Manager. /li liPerform office-based administrative duties whenever required. /li liMust demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. /li liTake ownership of issues and concerns of customers, including operational issues, pricing / invoice queries et /li /ul h3Core Skills And Competencies /h3 ul liStrong customer focus and a genuine desire to help others /li liExcellent command of spoken and written Japanese and English. (For Japanese, at least JLPT N1 level. For English, business level) /li liAbility to stay calm, accurate, and professional under pressure /li liGood problem-solving skills, using guidelines and data to make decisions effectively /li liFlexibility to adapt to new tools, processes, and feedback /li liAbility to manage time and priorities in a fast-paced, high-volume environment /li liReliability, integrity, and a positive, collaborative attitude /li liWilling to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels /li liAble to work on public holidays and weekends /li /ul h3Nice to Have /h3 ul liPrior working experience in customer support, contact center, or service roles /li liExperience in travel, e-commerce, hospitality, or BPO is a plus /li liExperience working with international customers or partners /li liFamiliarity with contact center, CRM,



or ticketing systems /li liAdditional language skills beyond the core required language for the role if any /li /ul h3Why Agoda /h3 ul liCompetitive compensation with performance-based incentives /li liAnnual discretionary performance bonus /li liVisa sponsorship and relocation support for eligible roles and locations /li liHealth insurance and other locally competitive benefits /li liAgoda travel discounts and special rates on accommodation and related products /li liWork from anywhere for up to 30 days per year /li liAgoda Choice annual allowance of 2500 MYR after one year of employment /li liStructured training, coaching, and clear performance metrics /li liOpportunities to grow your career within the Customer Experience Group or across Agoda /li liAn inclusive, international work environment where your ideas and feedback are valued /li /ul p#chiba #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #kyushu #saitama #seoul #busan #bangkok #sydney #melbourne #perth #toronto #montreal #calgary #vancouver #canada #shanghai #beijing #prague #hongkong #dublin #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #hanoi #edinburgh #london #saopaulo #paris #france #italy #istanbul #turkey #rome #brazil #hawaii #honolulu #california #washington #oregon #utah #colorado #texas #newyork #newjersey #vermont #massachusetts #unitedstates #manila #phillippines #peru #china #mexico #germany #berlin #amsterdam #rotterdam #2 #3 #CUST #OTHR /p pPlease review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. /p h3Discover More About Working At Agoda /h3 ul liAgoda Careers /li liFacebook /li liLinkedIn /li liYouTube /li /ul h3Equal Opportunity Employer /h3 pAt Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. /p pWe will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. /p h3Disclaimer /h3 pWe do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. /p /p #J-18808-Ljbffr

📌 Support Associate- 24/7 Japanese (Kuala Lumpur, requires relocation to Kuala Lumpur) (Madrid)
🏢 Agoda
📍 Madrid