p WHO WE ARE /p p Konecta is a leading innovative general service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. /pp Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. /pp Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /p p MISSION OF THE ROLE /pp We are seeking a Dutch speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. /p p RESPONSIBILITIES /pp Handle inbound customer contacts by phone or email /pp Provide professional and efficient customer support in a call centre environment.



/pp Understand customer needs and provide accurate information following procedures and guidelines. /pp Resolve customer inquiries and escalate complex cases when necessary. /pp Complete tasks such as case follow-up, data entry, and request processing. /pp Follow company policies, quality standards, and data protection rules. /p p REQUIREMENTS /pp Bilingual Dutch speaker. /pp Available to work from our offices in Barcelona. /pp Strong communication skills and computer proficiency. /pp Passion for delivering outstanding customer service. /pp A proactive, solution-orientated attitude with the ability to thrive in a fast-paced environment. /p p WHAT WE OFFER /pp Comprehensive onboarding training, along with regular training sessions to support your professional growth. /pp An exceptional office location offering a unique work environment with breathtaking sea views. /pp Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance. /pp Strong potential for career growth and advancement within our organisation. /p p We are a company committed to equal opportunities for all genders and sexes with a strong focus on fairness in all our positions. /p

📌 CUSTOMER SERVICE DUTCH MARKET - HYBRID (Barcelona)
🏢 Konecta
📍 Barcelona