ppSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. /p pSalesforce Experience Services is seeking a bDirector, EU Cloud Agentforce Adoption Implementation /b who combines deep hands‑on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy Utilities Cloud on Core. /p h3Key Responsibilities /h3 pbAgentforce Adoption for EU Cloud (Primary Focus) /b /p ul liDefine and lead the Agentforce adoption strategy for EU Cloud customers — from initial use case identification through deployment and value realisation /li liDesign and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory /li liBuild and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the EU industry /li liLead executive and technical workshops with customers to identify where autonomous agents create the highest business value /li liPartner with Product Management and Engineering to feed real‑world EU adoption insights back into the Agentforce for EU roadmap /li liDevelop enablement assets to help customers, partners, and internal teams build and deploy agents on EU Cloud on Core /li liAct as the go‑to expert for Agentforce in EU across Sales, Solutions Engineering, and Professional Services /li /ul pbEU Cloud on Core — Implementation Excellence /b /p ul liServe as the primary technical authority on EU Cloud on Core implementations — guiding customers from solution design through go‑live /li liBring best practices from Professional Services or Solutions Engineering to help customers accelerate adoption and maximise platform value /li liDevelop and champion implementation playbooks and delivery accelerators for core EU scenarios (billing, field service, customer engagement, EPC/CPQ) /li liAct as a trusted advisor to customer IT, architecture,



and business teams — translating complex platform capabilities into actionable implementation roadmaps /li liEngage directly with GTM, Solutions Engineering, and Professional Services to support pre‑sales and post‑sales customer journeys /li /ul pbHeadless API Modern Architecture /b /p ul liHelp customers understand what Headless API architectures mean for them in practice — how decoupled front‑ends deliver omni‑channel flexibility, faster time‑to‑market, and cleaner integrations /li liGuide customers in designing and adopting headless patterns on EU Cloud on Core /li liBridge the gap between technical API capabilities and tangible business outcomes for both technical and executive audiences /li liCollaborate with engineering and product teams to ensure headless capabilities meet real‑world utility implementation needs /li /ul pbCustomer Partner Engagement /b /p ul liServe as the product and implementation expert in customer‑facing conversations at Director level /li liEngage customers, partners, ISVs, SEs, and Professional Services teams to understand adoption challenges and drive successful outcomes /li liRepresent Salesforce at industry events, executive briefings, and partner forums as an EU Cloud and Agentforce thought leader /li /ul h3Essential Skills /h3 ul li10+ years in enterprise software, with deep experience in Salesforce Industries (Vlocity / EU Cloud) /li liDemonstrated hands‑on implementation experience — ideally from Professional Services or Solutions Engineering with strong EU vertical depth /li liProven track record designing, building, or deploying AI agent or automation solutions within enterprise or industry cloud contextsStrong understanding of EU Cloud on Core data models, OmniStudio (OmniScripts, FlexCards, DataRaptors), and business process libraries /li liAbility to articulate Agentforce and Headless API value propositions clearly to both technical and non-technical audiences /li liProven ability to lead executive‑level customer conversations on complex technical topics with clarity and credibility /li liSelf‑directed, with the ability to manage multiple workstreams, align stakeholders,



and drive outcomes /li /ul h3Preferred Skills /h3 ul liDeep knowledge of the Energy Utilities industry — utility operations, retail energy, and adjacent technology ecosystems /li liHands‑on Agentforce configuration and deployment experience /li liSalesforce certifications (Administrator, Developer, Industries CPQ Specialist, or equivalent) /li liPrior experience at a general systems integrator (e.g., Accenture, IBM, PwC, Wipro) in the utility or energy vertical /li liExperience with SAP Utilities, Oracle Utilities, or similar platforms /li liKnowledge of REST/SOAP APIs, JSON/XML, and modern integration and headless architecture patterns /li liFamiliarity with enterprise architecture design and technical solution definition /li /ul h3Benefits /h3 pWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. /p pSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. /p /p #J-18808-Ljbffr

📌 Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation (Madrid)
🏢 Salesforce
📍 Madrid