ppHello! /ppAt Factorial we're looking for a new Junior Onboarding Specialist Small Accounts for the Italian Market to help us boost the company to the next level. You’ll help our new customers get up and running smoothly with Factorial ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. /ph3About the team /h3pOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in. /ph3What you’ll do /h3ulliGuide New Clients to Success: Keep track of your assigned new accounts in the Italian market and help them complete their initial setup smoothly and on time. /liliSmart Quick Support: Answer setup questions via chat/ticketing and email so clients can get answers fast without waiting for a meeting. /liliFriendly Rescue Calls: When a client gets stuck or inactive for a few days, jump on a meeting to help them unblock their setup and keep moving forward. /liliWork with AI Automation: Learn to use modern AI tools and automated triggers that help you detect when a client needs help before they even ask! /liliTeam Handover: Keep the CRM updated with basic client notes so the whole process is registered and the rest of the team knows exactly how to support them after onboarding. /li /ulh3What are we looking for /h3ulliPassionate About Helping Others: You genuinely enjoy solving problems for clients and giving them a great experience. /liliClear Communicator: You can explain simple setup steps clearly by text, short videos, or quick phone calls. /liliFast Learner Tech-Curious: You pick up software tools quickly and are excited to learn how AI and automation work in a real business environment. /liliOrganized Proactive: You like keeping your daily tasks in order and don't wait for problems to fix themselves. /liliLanguages:



Native/Proficient level of Italian is required. Fluent English (company language). /liliBonus: Previous experience in Customer Support, Client Success, or a fast-paced environment is a plus, but passion and eagerness to learn matter most! /li /ulh3Perks of being part of Factorial /h3ulliHigh growth, multicultural and friendly environment /liliAlan as private health insurance /liliHealthy life with Wellhub (Gyms, pools, outdoor classes) /liliSave expenses with Cobee /liliLanguage classes /liliBreakfast in the office and organic fruit /liliFood discounts with Nora /liliPet Friendly /liliMuch more that we'll spill during the interview process /li /ulh3About Factorial /h3pAt Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you. /ppWe believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. /ppWe believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. /ph3Our values /h3ulliWe own it: We take responsibility for every project. We make decisions, not excuses. /liliWe learn and teach: We're dedicated to learning something new every day and, above all, share it. /liliWe partner: Every decision is a team decision. We trust each other. /liliWe grow fast: We act fast. We think that the worst mistake is not learning from them. /li /ulpWant to learn more about us? Check our website! /p /p #J-18808-Ljbffr

📌 CX Onboarding Specialist Small Accounts Italian Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona