ppbEurope Area Service Manager (Heavy Equipment / Construction Machinery) /b /ppbLocation: /bSpain (with extensive European travel)br/bSalary: /b £50,800 – £89,453 per annum + benefits + bonus potentialbr/bRegion: /b Europebr/bTravel: /b Frequent international travel required /ph3bAbout the Company /b /h3pOur client is a bglobal leader in heavy equipment manufacturing /b, specialising in bconstruction machinery, lifting equipment, earthmoving solutions, and aerial work platforms /b. /ppWith a strong heritage in engineering excellence and innovation, the business has rapidly expanded its binternational footprint across Europe, the Middle East, and Asia /b, delivering cutting-edge solutions to major infrastructure, construction, and industrial projects. /ppThe organisation is currently experiencing bsignificant general growth /b, particularly across emerging markets and strategic infrastructure corridors, and is investing heavily in bafter-sales service excellence, dealer capability, and customer experience /b across Europe. /ph3bThe Opportunity /b /h3pWe are seeking an experienced and dynamic bEurope Area Service Manager /b to lead aftersales operations, dealer performance, and customer service delivery across the region. /ppThis is a bhigh-impact leadership role /b responsible for driving service excellence, building high-performing teams, and ensuring best-in-class support to key customers and partners. /ph3bKey Responsibilities /b /h3h3bAfter-Sales Service Operations /b /h3ulliDeliver outstanding after-sales support across the European region /liliEnsure strict adherence to bService Level Agreements (SLAs) /b (e.g., 1-hour response, 8-hour onsite, 72-hour resolution) /liliOversee field service operations and optimise resource deployment /li /ulh3bDealer Network Development /b /h3ulliEvaluate and enhance authorised dealer capabilities across service, tools, facilities,



and staffing /liliImplement certification standards and performance improvement plans /liliExpand service coverage via third-party service partners /li /ulh3bParts Service Revenue Growth /b /h3ulliDevelop and execute regional bspare parts and service sales strategies /b /liliImprove inventory turnover, availability, and sales performance /liliDrive proactive upselling of service contracts and maintenance packages /li /ulh3bKey Account Customer Management /b /h3ulliAct as the primary service lead for bVIP and strategic customers /b /liliEnsure high levels of customer satisfaction and retention /liliManage service delivery performance and escalation resolution /li /ulh3bTechnical Support Product Improvement /b /h3ulliLead technical support teams in resolving complex equipment issues /liliCoordinate upgrades, modifications, and field improvements /liliCapture and feedback product performance insights to engineering teams /li /ulh3bInventory Cost Control /b /h3ulliOptimise spare parts inventory planning and working capital /liliMaintain 95% parts availability while controlling stock levels /liliAlign supply chain operations with service demand /li /ulh3bWarranty Compliance Management /b /h3ulliOversee warranty processes and claims approvals /liliEnsure compliance with internal service standards and audit requirements /li /ulh3bTraining Capability Development /b /h3ulliDeliver training programmes for dealers and technicians /liliPromote knowledge sharing and continuous technical development /li /ulh3bLeadership Team Development /b /h3ulliBuild, lead, and mentor regional service and technical teams /liliDrive performance through KPIs, scorecards, and structured reviews /liliCollaborate cross-functionally with finance, supply chain, and operations /li /ulh3bCandidate Requirements /b /h3h3bEducation /b /h3ulliBachelor's degree in bMechanical Engineering,



Automotive Engineering, or related field /b /li /ulh3bExperience /b /h3ulliMinimum b6+ years /b in after-sales/service within:ulliConstruction machinery /liliHeavy equipment /liliPlant machinery or industrial equipment /li /ul /liliAt least b3+ years in leadership or team management roles /b /liliProven experience managing dealer networks and customer relationships /li /ulh3bTechnical Professional Skills /b /h3ulliStrong mechanical/electrical fault diagnosis and troubleshooting ability /liliSolid understanding of baftermarket operations, SLAs, and service delivery models /b /liliExperience with CRM systems and Microsoft Office tools /liliExcellent communication, negotiation, and stakeholder management skills /li /ulh3bLanguages /b /h3ulliFluent in bEnglish (essential) /b /liliAdditional European language(s) highly desirable /li /ulh3bOther Requirements /b /h3ulliFull, valid driving licence /liliWillingness to travel extensively across Europe /li /ulh3bHighly Desirable Experience /b /h3ulliBackground with globally recognised OEMs in construction machinery or heavy equipment /liliStrong knowledge of the bEuropean aftermarket landscape and regulatory environment /b /liliExperience in:ulliDealer development performance improvement /liliTechnical training programmes /liliCross-cultural team collaboration /li /ul /li /ulh3bWhat's on Offer /b /h3ulliCompetitive salary package (£50K–£89K DOE) /liliOpportunity to join a bfast-growing global organisation /b /liliExposure to large-scale infrastructure and industrial projects /liliCareer growth within an international business /liliA leadership role with real regional impact /li /ulh3bKeywords for SEO Optimisation /b /h3pEurope Service Manager jobs, Aftermarket Manager Europe, Construction Machinery Jobs UK, Heavy Equipment Service Manager, Aftersales Manager Europe, Engineering Service Leadership Jobs, OEM Service Manager UK, Field Service Manager Europe, Dealer Network Manager Heavy Equipment /p /p #J-18808-Ljbffr

📌 Europe Area Service Manager (Madrid)
🏢 Rgh-Global
📍 Madrid