ppSelect how often (in days) to receive an alert: /ppAre you passionate about client service, transaction administration, and working in an international environment? Do you enjoy coordinating complex tasks, interacting with clients, and ensuring seamless operational processes? If so, this could be the perfect opportunity for you. /ph3About the Role /h3pAs an bIncoming Case Coordinator /b, you will play a key role in delivering an outstanding experience to our global corporate clients and brokers. Acting as the first point of contact for incoming requests, you will ensure efficient task coordination, accurate triaging of client inquiries, and smooth payment processing activities. /ppYou will be responsible for reviewing and assessing client requests, identifying the appropriate course of action, and routing tasks to the relevant teams to ensure timely and accurate execution. In addition, you will support payment allocation, account statement inquiries, and premium booking processes, contributing directly to operational excellence and client satisfaction. /ph3Your key responsibilities will include: /h3ulliServe as a central coordination point for incoming client and broker requests, ensuring timely handling and clear communication. /liliReview incoming emails and documentation, assess requirements, and distinguish between new transactions, amendments, and general inquiries. /liliAssign and route tasks to the appropriate Operations teams to ensure efficient processing and excellent service delivery. /liliAccurately process and allocate client payments in line with business requirements and support payment reconciliation activities. /liliInvestigate and resolve payment discrepancies or escalates issues where required. /liliSupport clients with account statements and payment-related inquiries while maintaining a high standard of responsiveness and professionalism. /liliSupport the issuance and administration of bonds and guarantees for the DACH region. /liliCollaborate closely with Operations teams across multiple markets and locations to ensure smooth task coordination and service delivery. /liliBuild strong relationships with internal and external stakeholders, including clients, brokers, and business partners. /li /ulh3About the Team /h3pThe Surety Europe Operations team is responsible for the local issuance of bonds and guarantees across Europe, ensuring efficient and accurate execution of surety transactions.



The Surety Europe Team is a growing and dynamic international team closely collaborating with Surety business unit. Driven by strong customer orientation and service excellence, we support profitable business growth while maintaining high levels of client satisfaction. /ppOur team operates across several European locations, including Germany and Spain, offering a multicultural and collaborative work environment. /ph3About You /h3pCompleted commercial education preferably banking specialist or bachelor studies in economics or international trade or job experience equivalent to the related fields. /ppFirst experience in Trade Finance or in the bank area. /ppPrevious experience in a client-facing role preferably in a finance environment. /ppStrong communication skills in both bEnglish and German /b (written and spoken). /ppDemonstrate good computer skills and experience with Microsoft Office especially Excel. /ppStrong organizational skills with the ability to prioritize and coordinate multiple tasks. /ppHigh attention to detail and a proactive, solution-oriented mindset. /ph3Nice to Have /h3ulliExperience with trade finance transaction processing or credit insurance products or similar role involving task management. /liliExperience in payment allocation and reconciliation. /liliAdditional language skills, particularly bFrench or Italian /b. /liliFamiliarity with workflow or task management systems. /liliExperience working within an international and cross-functional environment. /li /ulpAs this role requires regular communication in English, please make sure to submit your application and CV in English language. /ppFor Spain the annual base salary range for this position is between EUR 27 000 and EUR 45 000 (for a full-time role). The specific salary offered considers: /ppthe requirements, scope, complexity and responsibilities of the role, /ppthe applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. /ppIn addition to your base salary,



Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. /ph3About Swiss Re Corporate Solutions /h3pSwiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.br/ Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.br/ Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.br/ Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and versátil environment everyone can bring their authentic selves to work and their passion for sustainability.br/ We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. /pp#corso /ppbKeywords: /bbr/bReference Code: /b /p /p #J-18808-Ljbffr

📌 Incoming Case Coordinator (Hybrid) (Madrid)
🏢 Crossell
📍 Madrid