pstrongMERMEC /strongis an Italian multinational company founded in 1970 and active in advanced technologies for rail transport (signalling, measuring trains and systems, electric traction, telecommunication), urban electric mobility and industrial application. The company HQ is in Italy with branches, offices, and facilities in 21 countries through which it provides project management, sales support as well as technical assistance to its customers worldwide. /ppstrongPosition Mission /strong /ppThe Back Office Specialist plays a key role in supporting MERMEC Spain's After Sales Services operations, ensuring the efficient coordination of administrative, logistical, procurement, and service-planning activities. Based at the MERMEC office in Madrid and occasionally operating at customer sites and maintenance depots, the role acts as a central point of coordination between the Service Team, Customers, and Corporate Functions. /ppMain responsibilities include: /pulliManaging administrative documentation, safety certifications, and access authorizations required for maintenance personnel to enter customer maintenance and installation depots, in coordination with HSE, HR, and Administration teams /liliSupporting the planning and scheduling of preventive maintenance activities by coordinating with the MERMEC Spain Service Manager and customers to optimize inspection plans and onboard operator allocation /liliManaging spare parts requests, Repair Data Analysis (RDA), and procurement activities for consumables, tools, and spare parts /liliMonitoring repair processes for components returned from the field and ensuring accurate tracking of related activities /liliCoordinating logistics operations, including shipments, deliveries, and transportation of spare parts, equipment, and tools /liliManaging warehouse inventory and spare parts databases, ensuring inventory accuracy and timely replenishment /liliSupporting the preparation of commercial offers, repair quotations, service intervention proposals,



and related documentation /liliManaging the company vehicle fleet and supporting operational logistics for field activities /li /ulpstrongResponsibilities /strong /pulliReview and analyze customer Requests for Quotation (RFQs) /liliPrepare commercial, technical, repair, and service quotations /liliCoordinate daily with relevant departments within MERMEC Group, including teams based in Italy /liliMonitor customer orders, project progress, and operational activities to ensure timely execution /liliCreate, maintain, and archive project documentation, reports, and records /liliSupport cost analyses and budgeting activities during tender and quotation phases /liliMaintain and update document repositories, reporting systems, and operational databases /liliParticipate proactively in regular coordination meetings with the Service Manager /liliPrepare and update preventive maintenance plans while ensuring compliance with schedules and deadlines /liliManage spare parts inventories for maintenance vehicles, measurement trains, and warehouses /liliCoordinate material return processes for repair activities and maintain related databases, including reliability data collection /liliCreate and manage Purchase Requisitions (PRs) and Purchase Orders (POs) /liliMonitor and track Non-Conformities (NCs) and corrective actions /liliOrganize domestic and international shipments /liliMonitor project modifications and support change management activities /liliEnsure maintenance team access compliance with customer safety and security requirements /liliCoordinate preventive maintenance schedules and onboard operator assignments with customers /liliSupport obsolescence management initiatives and spare parts lifecycle monitoring /liliEnsure the achievement of assigned objectives while maintaining high standards of quality, accuracy, and customer satisfaction /liliUse company equipment, tools, and resources responsibly and in accordance with company policies /li /ulpstrongTechnical Skills, Qualifications and Professional Experience /strong /pulliTechnical High School Diploma or Bachelor's/Master's Degree in Mechanical, Industrial, Management, Electrical, Electronic Engineering, or a related technical field /liliBasic understanding of Project Management principles and methodologies /liliKnowledge of industrial operations, maintenance processes, supply chain management, and logistics /liliExperience in quotation preparation, tender support, and commercial documentation management /liliAbility to analyze costs, pricing structures, mark-ups, commercial margins, and Incoterms /liliProficiency in Microsoft Office Suite /liliKnowledge of inventory management and procurement processes /liliExperience working with reporting and document management systems /liliGood command of English and Spanish (written and spoken) /liliItalian language skills will be considered a plus /li /ulpstrongCollective Labour Agreement (CCNL): /strong National agreement for Engineering Companies and Technical Design Offices, 12 monthly payments /ppstrongContract: /strong Full-time, permanent contract /ppstrongGross Annual Salary (RAL): /strong Between €40,000 and €45,000, depending on the candidate’s experience and skills /ppemMermec is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. It is our policy to provide equal employment all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. /em /p #J-18808-Ljbffr

📌 Back Office Engineer (Madrid)
🏢 MERMEC
📍 Madrid