ph3Service Planner /h3 pWe electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. /p pAt Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. /p pAs the Service Planner, your role is to schedule Schneider Field Service Engineer’s (FSEs) External Service Partners and parts to fulfil our customer service requirements — Assessments, Startup, PMV (Preventive Maintenance visit), Emergency Callouts. You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients’ needs. You will validate time, materials expenses reported by internal FSEs / external service partners required in the service process. /p h3Essential Functions /h3 ul liOptimise FSEs allocated time and schedules to provide service to our customers in a timely fashion /li liApply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers /li liSchedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise mid-market or Services sales and Start-ups in conjunction with the Project Department /li liEnsure customer database is kept up to date for future reference (for the service, sales and project teams) /li liCoordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers /li liManage internal and external orders /li liControl customer credit worthiness /li liCreate new customers in the database (reactive mode) /li liCreate fixed price TM (Time material)



for reactive mode intervention and validate /li /ul h3Qualifications /h3 ul liTechnical qualification related to UPS (FP, Bachelor, Professional certificates) /li li3-5 years equivalent experience in a related field. /li /ul h3Knowledge Skills – Required /h3 ul liStrong computer skills such as word, excel, email etc. /li liWritten - ability to communicate in a clear and concise manner with internal and external customers. /li liFluent Spanish and intermediate English are mandatory. /li liHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment. /li liDetail oriented and able to meet deadlines /li liGood problem solving skills /li liAble to work both independently and as part of a team /li liTactful and effective at dealing with difficult customers who need our support /li /ul h3Other Key Considerations /h3 ul liAdhere to all Health and Safety directives – our safety first culture means we can all work securely! /li liAdhering to all company’s operating and quality procedures – the higher the quality, the better the satisfaction. /li liMaintain a professional and adaptable attitude towards the company and its customers. /li liEnsuring customer satisfaction levels are continually improved – the best service possible is our main goal! /li /ul h3Benefits /h3 ul liFlexible schedule – freedom to adjust work hours to accommodate personal needs. /li liHybrid work plan – possibility to work from home. /li liHoly Pack – purchase additional vacation days to recharge when needed.



/li liFloating Holidays – exchange holidays for other days that better suit your plans. /li liSabbatical Pack – request up to 2 months of extra unpaid leave. /li liGlobal Family Leave Policy – flexible paid conditions for parenthood, grief support or caring for a loved one. /li liHealth and wellness platform Wellwo – virtual medical care and psychological support for you and up to 5 people. /li liGympass agreement – access to thousands of gyms and sports centers. /li liOn-site medical service – close attention to any medical needs. /li liOpentalent Market – AI-driven professional development platform to connect with job opportunities. /li liStock ownership program – opportunity to be a shareholder and share in achievements. /li liRecognition program – give and receive points for achievements and redeem them. /li liLife insurance – protection for you. /li liFlexible Remuneration Plan – choose from health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, etc. /li li#SEGreatPeople online store – access to Schneider Electric products with exclusive prices and discounts. /li liClub Schneider – special discounts at stores, restaurants, travel agencies, and external services. /li liCompany-subsidized volunteer programs – contribute to community and environment. /li /ul h3Disclaimer /h3 pWe are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. /p pGreat people make Schneider Electric a great company. /p /p #J-18808-Ljbffr

📌 FIELD SERVICE TECHNICIAN PLANNER - UPS (Madrid)
🏢 Schneider Electric
📍 Madrid