ppJob Title Process Improvement Principal Specialist Position Summary The Commercial Process Automation team enables a data‑driven and scalable commercial organization. As a Process Improvement Principal Specialist, you will partner across Amadeus Hospitality to design and improve commercial processes that enhance efficiency, customer experience, and employee experience. In this role, you will primarily apply Lean principles to simplify workflows and reduce waste, complemented by Six Sigma methods when variation and quality improvement are required. You will collaborate with stakeholders across functions and seniority levels to analyze processes, design improvements, define meaningful performance metrics, and support sustainable adoption of change. This role emphasizes partnership, clarity, and practical impact across the Customer Lifecycle (CLC) and related transformation programs. /ph3Key Responsibilities /h3ulliPartner with Commercial teams to improve end‑to‑end lead‑to‑cash processes, focusing on scalability, efficiency, and experience. /liliApply Lean principles (such as value stream mapping, waste reduction, and continuous improvement) to design simpler and more effective processes. /liliFacilitate collaborative workshops to understand current‑state processes, co‑design future‑state solutions, and support informed decision‑making. /liliIdentify opportunities for process automation and intelligent tooling (including generative artificial intelligence, workflow automation, and process mining) aligned with business needs. /liliDefine, monitor, and support the use of key process performance indicators (KPIs) and service‑level agreements (SLAs) to sustain improvements over time. /li /ulh3Required Qualifications /h3ulliExperience Extensive experience in process improvement, business transformation, or operational excellence, gained through a variety of career paths. /liliExperience contributing to or leading multiple improvement initiatives from problem definition through implementation and measurable outcomes. /liliExperience working collaboratively across functions, regions,



and roles in complex or evolving environments. /li /ulh3Methodology Tools /h3ulliPractical experience applying Lean methodologies as a primary approach to process improvement. /liliFamiliarity with commercial systems such as customer relationship management (CRM), configure‑price‑quote (CPQ), contracting platforms, and service management tools. /liliExperience using or learning process and data tools such as process mining, robotic process automation (RPA), Microsoft Power Platform (Power Apps, Power BI, Dataverse), or similar technologies. /li /ulh3Communication Collaboration /h3ulliAble to communicate ideas clearly in writing, conversation, and presentations, adapting style and depth for different audiences. /liliBuilds trust‑based relationships and works effectively with others, even without formal authority. /liliAble to balance independent work with close collaboration and shared accountability. /li /ulpEducation Bachelor’s degree or equivalent practical experience in business, engineering, information systems, or a related field. /ph3Preferred Qualifications /h3ulliLean or Six Sigma certification (or equivalent applied experience). /liliExposure to hospitality, travel technology, or commercial operations. /liliFamiliarity with change management approaches (such as Prosci ADKAR or Kotter’s 8‑Step), gained through formal training or practical application. /li /ulh3What we can offer you /h3ulliA complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer. /liliA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.



/liliGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day‑to‑day interactions with colleagues. /liliA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. /liliA hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. /liliA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. /liliA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long‑lasting relationships with our customers, partners, and employees. /liliA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. /li /ulh3Diversity Inclusion /h3pAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. /ppAmadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law. /ppAs part of our integral team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer! /p /p #J-18808-Ljbffr

📌 Process Improvement Principal Specialist (Barcelona)
🏢 1191 Amadeus Hospitality Europe, S.L.U.
📍 Barcelona