Key Responsibilities: Respond to customer inquiries
via phone, email, and live chat in a professional and timely
manner. Provide accurate information about products and services,
ensuring a high level of customer satisfaction. Resolve customer
complaints efficiently and escalate complex issues to the
appropriate department when necessary. Maintain up-to-date
knowledge of company products, policies, and procedures. Assist
customers with troubleshooting and provide technical support when
required. Document customer interactions and feedback to help
improve services and processes. Collaborate with other team members
to ensure seamless customer service delivery. Requirements: Fluent
or native-level German (C2/C1) and good command of English (B2) .
Excellent communication and interpersonal skills. Strong
problem-solving abilities and a proactive approach to customer
concerns.



Ability to work effectively both independently and as
part of a team. Basic computer skills and familiarity with CRM
systems or willingness to learn. Previous experience in customer
service is a plus but not mandatory. Eligibility to work in Spain.
What We Offer: Competitive salary package with performance-based
incentives. Comprehensive training and continuous learning
opportunities. Hybrid work model after the initial training period.
A multicultural and supportive work environment. Career growth
opportunities within the company. Benefits such as health
insurance, meal vouchers, and transportation allowance. Work
Schedule: Full-time position (40 hours/week). Rotational shifts,
including weekends and holidays.

📌 German Speaking Junior Customer SupportRepresentative (Barcelona)
🏢 Cross Border Talents
📍 Barcelona