ph3Job Description /h3 pWe are hiring Airport Customer Assistants to support one of our key clients in Palma's airport during the Summer Season 2026. Our team is growing and we are looking for enthusiastic individuals who are ready for new challenges. /p pAs a transfer assistant, you are the first person the client will meet. You will ensure everything is ready for them upon arrival, provide a friendly welcome and departure at the airport, and facilitate a comfortable and efficient transfer to and from the resort. You will also address any queries and help customers make the most of their holidays. /p h3Responsibilities /h3 ul liWelcome the customers at the airport upon arrival. /li liCoordinate and assist transport from the airport to the hotel. /li liOrganise and distribute welcome packs and any special assistance needs. /li liManage all administrative procedures in the system, including entering arrivals and departures, updating records, and reporting any incidents. /li liService/operational assistance with delays including incident handling.



/li liCapture and log any complaints following the company complaint procedures. /li liCommunicate any last‑minute changes to customer holidays. /li liCoordinate with the resort to communicate any updates, changes, or relevant information. /li liUnderstand risk and safety procedures and escalated where appropriate. /li liReport any changes or inconsistencies found to our main office. /li /ul h3Requirements /h3 ul liExperience in a customer‑facing role for at least 6 months. /li liConfident in decision‑making and excellent problem‑solving skills. /li liCustomer‑service oriented and good communication skills. /li liRotating shift availability. /li liKnowledge of relevant holiday resorts, which would be an advantage. /li liAvailability to start in April. /li liAdvanced level of English is a must; other languages will be a plus. /li /ul /p #J-18808-Ljbffr

📌 Airport Transfer Assistant (Palma)
🏢 MTS Globe
📍 Palma