ph3About WindshieldHUB /h3 /brpWindshieldHUB is a fast-growing nationwide auto glass company serving customers in b100+ cities across the United States. /b /p /brpWe combine outstanding customer service with technology to make scheduling auto glass replacement and repair simple, fast, and convenient. /p /brpOur team is built around bhigh standards, accountability, strong communication, teamwork, and continuous improvement /b. As we continue expanding our operations, we are looking for talented professionals in Cuenca who want to grow with an international company. /p /brh3About the Role /h3 /brpWe are looking for a highly motivated bCustomer Retention Cancellation Specialist /b to join our Cuenca team. /p /brpThis is not a traditional customer service position. /p /brpYour primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service, understand the reason behind the cancellation, resolve concerns when possible, and bretain/save the order /b while maintaining an excellent customer experience. /p /brpThe idóneo candidate is bconfident, persuasive, fluent in English, comfortable handling objections, and able to take ownership of difficult customer conversations /b. /p /brpYou should know how to listen carefully, identify the customer's real concern, present solutions, negotiate when appropriate, rebuild confidence, and turn a potential cancellation into a successful completed service. /p /brh3What We're Looking For /h3 /brullibMinimum 2 years of experience /b in Customer Service, Retention, Sales, Collections, Call Center Operations, or a similar customer-facing role. /lilibFluent English is required — both spoken and written. /b /li /ul /brpCandidates should also demonstrate: /p /brul /brliStrong sales, retention, negotiation,



and objection-handling skills /li /brliExcellent verbal communication and active-listening skills /li /brliConfidence handling frustrated or dissatisfied customers /li /brliAbility to remain professional and composed during difficult conversations /li /brliStrong problem-solving and decision-making abilities /li /brliAbility to build trust quickly with customers /li /brliA results-driven and accountable mindset /li /brliStrong organizational and follow-up skills /li /brliAbility to work effectively in a high-energy, fast-paced environment /li /brliStrong teamwork and communication with other departments /li /brliExperience using CRM, call center, or sales software is a plus /li /br /ul /brh3Key Responsibilities /h3 /brul /brliContact customers who request to cancel their scheduled service and identify the true reason for the cancellation /li /brliMake every reasonable effort to bretain and save the customer's order /b /li /brliHandle customer objections professionally and provide appropriate solutions /li /brliBuild customer confidence by clearly explaining service options, scheduling alternatives, and next steps /li /brliWork with Dispatch, Customer Service, and other departments to resolve issues that could cause a customer to cancel /li /brliFollow up with customers when additional information or action is required /li /brliDocument all customer conversations, cancellation reasons, save attempts,



and outcomes accurately in the CRM /li /brliIdentify recurring cancellation trends and communicate them to management /li /brliMaintain a positive and professional customer experience even when an order cannot be saved /li /brliMeet individual and team performance goals related to bcustomer retention, saved orders, follow-up, and service quality /b /li /brliFollow WindshieldHUB policies and procedures while using good judgment to resolve customer concerns /li /brliTake ownership of assigned cases from initial contact through final resolution /li /br /ul /brh3What Success Looks Like /h3 /brpA successful Customer Retention Cancellation Specialist does more than process cancellations. /p /brpYou will be expected to: /p /brul /brlibUnderstand why the customer wants to cancel. /b /li /brlibFind a solution whenever possible. /b /li /brlibProtect the customer relationship. /b /li /brlibSave qualified orders. /b /li /brlibDocument everything correctly. /b /li /br /ul /brpbHelp WindshieldHUB identify and reduce the reasons customers cancel. /b /p /brh3Why Join WindshieldHUB? /h3 /brul /brliFull-time position at our bCuenca office /b /li /brliCompetitive salary and performance incentives /li /brliOpportunity to work directly with customers throughout the United States /li /brliProfessional and growth-focused work environment /li /brliTraining and opportunities for advancement /li /brliWork with an international company serving b100+ U.S. cities /b /li /brliBe part of a team where performance, ideas, and results are recognized /li /br /ul /brpbApply Now /b /p /brpIf you have at least b2 years of customer service, retention, or sales experience /b, speak bfluent English /b, and are confident handling objections and difficult customer conversations, we want to hear from you. /p /brpWe are looking for people who are not afraid to take ownership, solve problems, and turn a customer who wants to cancel into a customer who is confident about moving forward with WindshieldHUB. /p /p #J-18808-Ljbffr

📌 Customer Retention & Cancellation Specialist (Castilla-La Mancha)
🏢 WindshieldHUB
📍 Castilla-La Mancha