ppAt lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. /p h3Job Description /h3 pAre you looking for a role in Customer Relation Service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. /p h3The job in brief /h3 ul libJob Title: /b Customer Care Claims Specialist- Italian Speaking /li libLocation: /b Madrid /li libWorking model: /b Hybrid from Madrid, Remote from Spain /li libTeam: /b You will join the Customer Service Team in the Claims department /li libLevel: /b Professional /li libContract: /b Permanent, full time (36 h/week) /li /ul h3What your impact will be /h3 pYou will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity. You will monitor, respond and engage with customers on different channels that require service support for the group contributing to a service orientated culture aimed at building repeat business and customer loyalty. /p h3Qualifications /h3 pYour expertise: /p ul liFluent Italian plus English (spoken and written). /li liPrevious Customer management experience, incident resolution, with the ability to handle complicated situations under pressure. /li liExperience with CRM tools, and different customer communication channels. /li liFast learner with a proactive, can-do attitude. /li liExperience with travel industry tools such as Sabre, Amadeus or similar is desirable. /li /ul pSkills Aptitudes:



/p ul liStrong analytical thinking: able to assess facts, policies and evidence before making decisions. /li liClear and calm communication, especially when delivering sensitive or negative outcomes. /li liHigh emotional intelligence to manage frustrated or persistent customers professionally. /li liStrong sense of ownership, ensuring cases are followed through to full resolution. /li liAdaptability and flexibility to quickly adjust to new tools, processes and policy changes. /li liStrong judgment to balance customer satisfaction with business protection. /li /ul h3Additional Information /h3 pWhat We Offer You: /p ul liPermanent contract from day one. /li liAttractive performance-based incentive package. /li liPaid 2-week commercial training to equip you with all the necessary tools. /li liHybrid/remote work model depending on your location: ul liHybrid model: 2 days in the office + 3 days remote. /li li8 weeks per year of fully remote work, around EU. /li /ul /li li36-hour workweek, generally Monday to Friday, covering two shifts from 9:00 AM to 6:30 PM. /li liOffice located in the heart of Madrid. /li liExclusive discounts on travel and other benefits through the staff intranet.



/li liA warm and positive work environment where a multicultural team works in great harmony. There is a strong sense of trust, collaboration, and mutual support in our day-to-day work, and we frequently collaborate with other departments. We genuinely enjoy working together and sharing responsibility to achieve common goals. /li /ul h3Perks of working with us /h3 ul li2 paid days off per year for volunteering purposes. /li liOccasional social events to foster connections among colleagues. /li liTravel industry discounts and flash exclusive staff fares. /li liWe support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. /li /ul h3Selection process steps /h3 ol liHR interview (10-30 minutes). /li liInterview (Manager): soft skills + technical knowledge. /li liOffline Case Study. /li liFinal Interview. /li liOffer extended. /li /ol h3Our commitment to celebrate diversity and generate belonging /h3 pAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. /p /p #J-18808-Ljbffr

📌 Customer Care Claims Specialist - Italian Speaking (Madrid)
🏢 Lastminute.Com
📍 Madrid