ppWe’re growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success. /p pIf you love combining technology, problem-solving, and customer relationships, this role could be a great fit. /p pAs a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall. /p pFrom onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes. /p pYou’ll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers. /p h3Responsibilities /h3 ul liLead the technical onboarding and implementation of new customers, ensuring a smooth and successful go‑live. /li liConfigure integrations and help customers connect Aircall with their existing tech stack. /li liDrive product adoption by providing technical guidance and best‑practice recommendations to help customers maximize the value of the product. /li liSupport customers in adopting new features, including Aircall's AI products and advanced capabilities. /li liMonitor customer health and proactively identify opportunities to improve adoption and engagement. /li liPartner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights. /li liCoordinate complex technical issues with Product, Engineering, and Support teams when needed. /li liWork cross‑functionally to improve customer experience and provide feedback that helps shape future product improvements. /li /ul h3Qualifications /h3 pWe're looking for someone who enjoys working with both people and technology. /p pYou’ll likely be successful if you have: /p ul li3+ years of experience in a customer‑facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant,



Implementation Consultant, Customer Success Manager or similar. /li liExperience implementing SaaS solutions for mid‑market or enterprise customers. /li liStrong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments. /li liExperience working with CRM platforms and business applications. /li liExcellent troubleshooting and problem‑solving skills. /li liStrong communication skills and the ability to explain technical concepts to both technical and non‑technical audiences. /li liGood project management skills and the ability to manage multiple customer implementations simultaneously. /li liA customer‑first mindset with a proactive approach to solving problems. /li liFluency in English and Spanish is a must. (Italian is a plus) /li /ul h3Benefits /h3 ul liKey moment to join Aircall in terms of growth and opportunities /li liOur people matter; work‑life balance is important at Aircall /li liFast‑learning environment, entrepreneurial and strong team spirit /li li45+ nationalities: cosmopolitan multi‑cultural mindset /li liCompetitive salary package benefits /li /ul h3DEI Statement /h3 pAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. /p pWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. /p pWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. /p h3Candidate Privacy Notice /h3 pWant to know more about candidate privacy? Find our Candidate Privacy Notice here. /p /p #J-18808-Ljbffr

📌 Customer Engineer - Iberia & Italy (Madrid)
🏢 Aircall
📍 Madrid